How to use assistive AI to improve call centre experience

Posted on 17.7.2018

Read the article featured in Contact Centres whereby Speechmatics’ VP Products, Ian Firth, discusses how to use assistive AI to improve the call centre experience. Ian explains that assistive AI improves operational efficiency and by accepting the technology available now, operatives can have a more rewarding job by achieving more in less time, delivering better customer service and an improved bottom line to their employer. Read the full article by following the link below. Contact Centres

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