Use Cases - AI Voice Agents

AI voice agents that listen. Conversations that work.

Speech infrastructure for builders and enterprises creating voice AI agents that truly listen. Whether you need leading real-time speech-to-text or an end-to-end voice agent API, build with the best ears in AI.

Conversations built for enterprise

Real-time transcription and intelligent Voice AI that truly listens - miss the details, miss the point

Unbeatable real-time speech-to-text

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Industry-leading accuracy at low latency - In noisy environments across 55+ languages, including real-time multilingual models.
Capture what counts – Addresses, names, alphanumerics & industry-specific terminology.
Know who said what - Advanced diarization enables smarter, speaker-specific actions.

Flow, our seamless Voice Agent API

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Speak your customers’ language - Scale with 55+ languages and multilingual capabilities.
Secure, scalable & deployable anywhere - On-premise, on-device, on cloud, or via our managed SaaS platform.
Developer-ready - Plug into your existing stack of LLMs, chatbots, LangGraph agents and MCP servers - via Python, React, and JavaScript SDKs.

What our customers are building with Speechmatics

HealthTech

Voice-driven EHR updates

Automate patient intake and form-filling by capturing information through natural conversation—freeing up clinicians and improving data accuracy.

Contact Centers

Intelligent 24/7 support

Understand customer intent instantly to route calls to the right agent—or handle common queries autonomously, reducing wait times and delivering round-the-clock service.

Finance & Insurance

Voice-powered admin automation

Accelerate claims processing and streamline back-office tasks with AI voice agents that gather details, validate responses, and trigger workflows—securely, at scale.

Restaurants & Drive-Thrus

Faster, error-free orders

Boost throughput and accuracy at the window with AI voice agents that take and confirm orders instantly, freeing staff to focus on food prep and service.

Proven performance, backed by data.

Leading the market in accuracy

Speechmatics’ real-time transcription leads the way - producing 25% fewer errors than Microsoft, and 70% fewer than Deepgram.

Resources for AI Voice Agents

Use Case

The chatbot mirage: why voice AI is the change customer service desperately needs

Chat may be faster, but when real empathy matters, voice AI is the game-changer customer service has been waiting for.

Nicolas Sierra-RamirezAccount Executive

AI Agent Builder

How to build a conversational agent in less time than Cupid’s arrow takes to strike

What happens when you set out to build a fully functioning AI love guru with very little turnaround time? Let's find out...

Farah GoudaData Engineer

Partnership

Barometer teams up with Speechmatics to drive accuracy and inclusion in podcast intelligence

Harnessing advanced speech recognition to power precise transcription, brand safety, and multilingual insights in audio and digital media.

SpeechmaticsEditorial Team

Voice Agents that listen. Smarter conversations that work.

Try it now with up to 3,480 free minutes per month.