Contact Center AI transcription, powered by real-time speech recognition.

Yes, we transcribe a wide range of accents and dialects with high accuracy. Our advanced ASR models are designed for inclusivity, ensuring diverse voices are recognized regardless of language, accent, or dialect. This capability empowers global accessibility, enabling your contact center to support multiple languages and delivers reliable transcription across varied linguistic and cultural contexts.

Our AI model supports 55+ languages for transcription, with 69 pairs supported for AI translation.

Transcription

Arabic - Bashkir - Basque - Belarusian - Bengali - Bulgarian - Cantonese - Catalan - Croatian - Czech - Danish - Dutch - English - Esperanto - Estonian - Finnish - French - Galician - German - Greek - Hebrew - Hindi - Hungarian - Indonesian - Interlingua - Irish - Italian - Japanese - Korean - Latvian - Lithuanian - Malay - Maltese - Mandarin (Traditional - & - Simplified) - Marathi - Mongolian - Norwegian - Persian - Polish - Portuguese - Romanian - Russian - Slovak - Slovenian - Spanish - Swahili - Swedish - Tamil - Thai - Turkish - Ukrainian - Urdu - Uyghur - Vietnamese - Welsh

Translation

Bulgarian - Catalan - Croatian - Czech - Danish - Dutch - English - Estonian - Finnish - French - Galician - German - Greek - Hindi - Hungarian - Indonesian - Italian - Japanese - Korean - Latvian - Lithuanian - Malay - Mandarin (Traditional - & - Simplified) - Polish - Portuguese - Romanian - Russian - Slovak - Slovenian - Spanish - Swedish - Turkish - Ukrainian - Vietnamese - Bokmål > Nynorsk

Multilingual

Arabic - Spanish - Mandarin - Malay - Tamil

Please feel free to email us at hello@speechmatics.com - we're here to help!

We can charge per second, minute or hour for AI transcription - for a more detailed breakdown please visit our dedicated pricing page.

If you sign up through our portal you get two concurrent real-time connections on the free usage tier.

On our Pro tier you can use 50 concurrent streams, and for our 'Enterprise' customers we support as many connections as you require.

Yes. Speechmatics' accurate real-time transcription feeds directly into sentiment analysis pipelines, so you can detect negative sentiment as it's happening, not hours later in a QA review. Whether you're processing live phone calls or running batch transcription across recorded conversations, our transcripts give downstream AI models the clean, structured data they need to accurately read customer intent and emotional tone at scale.

Absolutely. Speaker diarization is built natively into our speech-to-text engine, automatically separating agent and customer voices across both real-time and batch transcription workflows. The result is structured, readable call transcripts that are ready to power agent performance analytics, quality assurance reviews, and workforce optimization, without any manual post-processing.

Our acoustic models are purpose-built for the real world. That means they consistently deliver high accuracy in environments requiring additional noise cancellation, including background noise, degraded audio input, and varied recording conditions. We benchmark above our competitors specifically on noisy audio, which is why contact centers with demanding real-world environments choose Speechmatics over alternatives.

Yes. Alongside real-time transcription, Speechmatics supports batch transcription for processing high volumes of audio files and recorded conversations. Whether you're running quality assurance across historical call center data, extracting insights from archived audio data, or feeding voice data into downstream analytics models, our batch methods deliver fast, accurate results, even at enterprise scale.