Use Cases – Contact Center Solutions

Deliver Superior Contact Center Solutions Using Speech-to-Text

Using the right speech-to-text vendor can help you reduce your costs, improve customers’ agent retention, and automate old manual processes.

Did You Know?

A Global retail bank achieved 99% risk and fraud detection when switching from Google to Speechmatics' speech-to-text API, saving them millions in compliance fines.

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Use Only the Best

Errors – or inaccuracies – in the speech-to-text output can drastically change the meaning of what was said in a conversation. Errors can result in customer experience issues, customer churn, and even costly compliance fines.

Speechmatics' speech-to-text is best-in-class for extracting meaningful insight from audio data in order to transform your customer’s conversations into actionable information.

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Key Benefits of Speech-to-Text

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Optimal text task automation allows higher-quality agent time with customers and reduces call times. 

Using Speechmatics improves the efficiency of manual speech-to-text tasks by up to 5x.

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Improve Contact Center analytics and CX with live transcription of calls.

Speechmatics can enable a reduction in call times by an overall average of 7 seconds.

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Differentiate with full inclusivity of accents, dialects, demographic, age, and gender across 48 languages.

Speechmatics supports over half of the world’s population.

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Confidently reduce costs for your customers and help them avoid costly fines with batch transcription for archived audio data.

Speechmatics can process an hour-long file in under 5 minutes, enabling vast amounts of data to be processed quickly and accurately.

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Secure your roadmap and reduce time to market with flexible, easy-to-integrate deployment options. 

The only speech-to-text vendor on the market offering cloud and secure on-premises deployments in both real-time and for pre-recorded media.

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Create the tech stack that suits your business model.

Flexible with an open and accessible architecture, Speechmatics' API is easy to integrate in 6 simple steps.

“Speech recognition technology is essential for the functionality of our Contact Centre applications, so we teamed up with Speechmatics to ensure we deliver the best speech technology on the market."

Mariano Tan

President & CEO, Prosodica part of Vail Systems

Featured Case Studies

Ready to Understand Every Voice?

Sign up to our free speech-to-text SaaS Portal and we’ll guide you through the integration of our API. We pride ourselves on offering the best support for your business needs. If you have any questions, just ask.