The best ears in the business
The best ears in the business
Real-time transcription and intelligent Voice AI that truly listens - built for enterprise
Unbeatable real-time AI transcription
Real-time Voice Agent Assist - real-time transcription and sentiment to efficiently handle customer service with AI.
Enhanced AI Phone Analytics - accurate, detailed transcriptions for deeper insights into customer behavior and emerging trends.
Multilingual Support - 55+ languages with diverse dialects and accents, enabling real-time transcription and AI powered translation.
Automate your contact center with AI phone calls
Intelligent Call Routing - Quickly identify customer intent, routing calls accurately to the most appropriate agent.
24\7 Automated Support - Seamless customer support around the clock, ensuring your customers receive immediate attention.
Proactive Call Handling - Reduce wait times and improve customer satisfaction by automatically addressing common questions.
Driving better conversations at scale
Leveraging speech recognition to track customer interactions, highlight key insights, and raise contact center performance
Why leading contact centers choose Speechmatics
Why leading contact centers choose Speechmatics
Empowering contact centers to excel and adapt for tomorrow with unmatched accuracy, global reach and flexible integrations.
Built for enterprise
Flexible deployment options, including cloud, on-prem and on-device with enterprise-grade reliability for your call center.
Proud members of CPaaS Acceleration Alliance
This membership enables integration of our cutting-edge speech recognition into CPaaS ecosystems, enhancing real-time communication experiences worldwide.
“”"We teamed up with Speechmatics to ensure we deliver the best speech technology on the market."
Resources for contact centers
5 value adds for using speech-to-text in contact center solutions
Our contact center expert, Ahmed Taya, guides you through how speech-to-text can bring a return on your investment in Contact Center Solutions.
Speechmatics partners with HoduSoft to transform communication in contact centers
Elevating omnichannel communication to new heights across contact centers around the world.
Frequently Asked Questions
Can you transcribe a range of accents and dialects?
Can you transcribe a range of accents and dialects?
Yes, we transcribe a wide range of accents and dialects with high accuracy. Our advanced ASR models are designed for inclusivity, ensuring diverse voices are recognized regardless of language, accent, or dialect. This capability empowers global accessibility, enabling your contact center to support multiple languages and delivers reliable transcription across varied linguistic and cultural contexts.
What languages do you support?
What languages do you support?
Our AI model supports 55+ languages for transcription, with 69 pairs supported for AI translation.
Transcription
Arabic - Bashkir - Basque - Belarusian - Bengali - Bulgarian - Cantonese - Catalan - Croatian - Czech - Danish - Dutch - English - Esperanto - Estonian - Finnish - French - Galician - German - Greek - Hebrew - Hindi - Hungarian - Indonesian - Interlingua - Irish - Italian - Japanese - Korean - Latvian - Lithuanian - Malay - Maltese - Mandarin (Traditional - & - Simplified) - Marathi - Mongolian - Norwegian - Persian - Polish - Portuguese - Romanian - Russian - Slovak - Slovenian - Spanish - Swahili - Swedish - Tamil - Thai - Turkish - Ukrainian - Urdu - Uyghur - Vietnamese - Welsh
Translation
Bulgarian - Catalan - Croatian - Czech - Danish - Dutch - English - Estonian - Finnish - French - Galician - German - Greek - Hindi - Hungarian - Indonesian - Italian - Japanese - Korean - Latvian - Lithuanian - Malay - Mandarin (Traditional - & - Simplified) - Polish - Portuguese - Romanian - Russian - Slovak - Slovenian - Spanish - Swedish - Turkish - Ukrainian - Vietnamese - Bokmål > Nynorsk
Multilingual
Arabic - Spanish - Mandarin - Malay - Tamil
How can I talk to someone?
How can I talk to someone?
Please feel free to email us at hello@speechmatics.com - we're here to help!
How much does AI real-time speech-to-text cost?
How much does AI real-time speech-to-text cost?
We can charge per second, minute or hour for AI transcription - for a more detailed breakdown please visit our dedicated pricing page.
How many concurrent real-time connections can I have?
How many concurrent real-time connections can I have?
If you sign up through our portal you get two concurrent real-time connections on the free usage tier.
On our Pro tier you can use 50 concurrent streams, and for our 'Enterprise' customers we support as many connections as you require.
Does Speechmatics support sentiment analysis on contact center calls?
Does Speechmatics support sentiment analysis on contact center calls?
Yes. Speechmatics' accurate real-time transcription feeds directly into sentiment analysis pipelines, so you can detect negative sentiment as it's happening, not hours later in a QA review. Whether you're processing live phone calls or running batch transcription across recorded conversations, our transcripts give downstream AI models the clean, structured data they need to accurately read customer intent and emotional tone at scale.
Can Speechmatics identify different speakers in a call?
Can Speechmatics identify different speakers in a call?
Absolutely. Speaker diarization is built natively into our speech-to-text engine, automatically separating agent and customer voices across both real-time and batch transcription workflows. The result is structured, readable call transcripts that are ready to power agent performance analytics, quality assurance reviews, and workforce optimization, without any manual post-processing.
How does Speechmatics handle noisy audio and poor call quality?
How does Speechmatics handle noisy audio and poor call quality?
Our acoustic models are purpose-built for the real world. That means they consistently deliver high accuracy in environments requiring additional noise cancellation, including background noise, degraded audio input, and varied recording conditions. We benchmark above our competitors specifically on noisy audio, which is why contact centers with demanding real-world environments choose Speechmatics over alternatives.
Can I transcribe large volumes of recorded calls in bulk?
Can I transcribe large volumes of recorded calls in bulk?
Yes. Alongside real-time transcription, Speechmatics supports batch transcription for processing high volumes of audio files and recorded conversations. Whether you're running quality assurance across historical call center data, extracting insights from archived audio data, or feeding voice data into downstream analytics models, our batch methods deliver fast, accurate results, even at enterprise scale.
