Accuracy Is Calling
Reduce costs, automate and improve agent retention with the leading Speech API. Providing unrivaled accuracy across 48 languages, our models will enable you to transform customer conversations into actionable insight.
Have You Heard?
Our Speech API helped a global retail bank to save millions in compliance fines, boosting risk and fraud detection to 99% compared to what it had previously achieved with Google.
Turn Conversation Into Insight
Your contact center is no place for errors – inaccurate speech-to-text output can bias conversational data and result in poor customer experience, churn or costly compliance fines.
With Speechmatics, you can effortlessly integrate the most accurate speech transcription into your platform and deliver.
Key Benefits of Speech-to-Text
Our comprehensive feature set gives you everything you need to build a leading contact center.
Understand Every Voice
Capture every conversation with an API that covers almost every natively spoken language and is built to understand speakers regardless of their demographic, accent or dialect.
Maximize Efficiency
Keep end user costs down with batched transcription for audio files, our API can process an hour of audio in less than five minutes.
Optimize Agents' Time
Automate manual tasks and allow customers to self-serve for basic requests, freeing up agents to handle more complicated requests.
Improve Analytics
Get actionable insight from each interaction to better understand engagements and improve customer experience.
Deploy Flexibly
Choose from cloud or OnPrem deployment, or leverage a combination of both, to balance speed to market with the security needs of a variety of customers.
Featured Case Studies
“Speech recognition technology is essential for the functionality of our Contact Center applications, so we teamed up with Speechmatics to ensure we deliver the best speech technology on the market."
Mariano Tan
President & CEO, Prosodica part of Vail Systems
Ready to Build the Best Contact Center?
Sign up to our speech-to-text portal for a free trial and full guidance on how to integrate our API.