Contact Center AI, powered by real-time technology.
Reduce wait times, increase agent productivity and improve customer experience in contact centers with Speechmatics' voice AI.
The best ears in the business
The best ears in the business
Real-time transcription and intelligent Voice AI that truly listens - built for enterprise
Unbeatable real-time AI transcription
Real-time Voice Agent Assist - real-time transcription and sentiment to efficiently handle customer service with AI.
Enhanced AI Phone Analytics - accurate, detailed transcriptions for deeper insights into customer behavior and emerging trends.
Multilingual Support - 55+ languages with diverse dialects and accents, enabling real-time transcription and AI powered translation.
Automate your contact center with AI phone calls
Intelligent Call Routing - Quickly identify customer intent, routing calls accurately to the most appropriate agent.
24\7 Automated Support - Seamless customer support around the clock, ensuring your customers receive immediate attention.
Proactive Call Handling - Reduce wait times and improve customer satisfaction by automatically addressing common questions.
Why leading contact centers choose Speechmatics
Why leading contact centers choose Speechmatics
Empowering contact centers to excel and adapt for tomorrow with unmatched accuracy, global reach and flexible integrations.
Built for enterprise
Flexible deployment options, including cloud, on-prem and on-device with enterprise-grade reliability for your call center.
Proven contact center performance, backed by data.
Speechmatics’ real-time AI transcription leads the way - producing 25% fewer errors than Microsoft, and 70% fewer than Deepgram.
Proud members of CPaaS Acceleration Alliance
This membership enables integration of our cutting-edge speech recognition into CPaaS ecosystems, enhancing real-time communication experiences worldwide.
“”"We teamed up with Speechmatics to ensure we deliver the best speech technology on the market."
Resources for contact centers
5 value adds for using speech-to-text in contact center solutions
Our contact center expert, Ahmed Taya, guides you through how speech-to-text can bring a return on your investment in Contact Center Solutions.
Speechmatics partners with HoduSoft to transform communication in contact centers
Elevating omnichannel communication to new heights across contact centers around the world.
Frequently Asked Questions
Can you transcribe a range of accents and dialects?
Yes, we transcribe a wide range of accents and dialects with high accuracy. Our advanced ASR models are designed for inclusivity, ensuring diverse voices are recognized regardless of language, accent, or dialect. This capability empowers global accessibility, enabling your contact center to support multiple languages and delivers reliable transcription across varied linguistic and cultural contexts.
What languages do you support?
Our AI model supports 55+ languages for transcription, with 69 pairs supported for AI translation.
Transcription
Arabic - Bashkir - Basque - Belarusian - Bengali - Bulgarian - Cantonese - Catalan - Croatian - Czech - Danish - Dutch - English - Esperanto - Estonian - Finnish - French - Galician - German - Greek - Hebrew - Hindi - Hungarian - Indonesian - Interlingua - Irish - Italian - Japanese - Korean - Latvian - Lithuanian - Malay - Maltese - Mandarin (Traditional - & - Simplified) - Marathi - Mongolian - Norwegian - Persian - Polish - Portuguese - Romanian - Russian - Slovak - Slovenian - Spanish - Swahili - Swedish - Tamil - Thai - Turkish - Ukrainian - Urdu - Uyghur - Vietnamese - Welsh
Translation
Bulgarian - Catalan - Croatian - Czech - Danish - Dutch - English - Estonian - Finnish - French - Galician - German - Greek - Hindi - Hungarian - Indonesian - Italian - Japanese - Korean - Latvian - Lithuanian - Malay - Mandarin (Traditional - & - Simplified) - Polish - Portuguese - Romanian - Russian - Slovak - Slovenian - Spanish - Swedish - Turkish - Ukrainian - Vietnamese - Bokmål > Nynorsk
Multilingual
Arabic - Spanish - Mandarin - Malay - Tamil
How can I talk to someone?
Please feel free to email us at hello@speechmatics.com - we're here to help!
How does Flow guarantee privacy and security?
At Speechmatics, protecting your data is a top priority. Flow is designed with robust privacy and security measures to ensure your information remains safe.
For a detailed breakdown of how Flow handles data privacy and security on the app, you can review our full policy here: Flow Privacy Policy.
If you have further questions, feel free to reach out—we’re here to help!
How much does AI real-time transcription cost?
We charge per second for AI transcription - for a more detailed breakdown please visit our dedicated pricing page.
How many concurrent real-time connections can I have?
If you sign up through our portal you get two concurrent real-time connections on the free usage tier.
On our 'Pay As You Grow' tier you can use ten concurrent streams, and for our 'Enterprise' customers we support as many connections as you require.
