Our Speech API helped a global retail bank to save millions in compliance fines, boosting risk and fraud detection to 99% compared to what it had previously achieved with Google.
Your contact center is no place for errors – inaccurate speech-to-text output can bias conversational data and result in poor customer experience, churn or costly compliance fines.
With Speechmatics, you can effortlessly integrate the most accurate speech transcription into your platform and deliver.
Our comprehensive feature set gives you everything you need to build a leading contact center.
Capture every conversation with an API that covers almost every natively spoken language and is built to understand speakers regardless of their demographic, accent or dialect.
Keep end user costs down with batched transcription for audio files, our API can process an hour of audio in less than five minutes.
Automate manual tasks and allow customers to self-serve for basic requests, freeing up agents to handle more complicated requests.
Get actionable insight from each interaction to better understand engagements and improve customer experience.
Choose from cloud or OnPrem deployment, or leverage a combination of both, to balance speed to market with the security needs of a variety of customers.
Good customer experiences are the foundation of a successful business. We teamed up with Vail Systems and Prosodica to help pull invaluable data from customer conversations, helping Vail Systems better understand its audience.
President & CEO, Prosodica part of Vail Systems
Sign up to our speech-to-text portal for a free trial and full guidance on how to integrate our API.