Using the right speech-to-text vendor can help you reduce your costs, improve customers’ agent retention, and automate old manual processes.
A Global retail bank achieved 99% risk and fraud detection when switching from Google to Speechmatics' speech-to-text API, saving them millions in compliance fines.
Errors – or inaccuracies – in the speech-to-text output can drastically change the meaning of what was said in a conversation. Errors can result in customer experience issues, customer churn, and even costly compliance fines.
Speechmatics' speech-to-text is best-in-class for extracting meaningful insight from audio data in order to transform your customer’s conversations into actionable information.
Using Speechmatics improves the efficiency of manual speech-to-text tasks by up to 5x.
Speechmatics can enable a reduction in call times by an overall average of 7 seconds.
Speechmatics supports over half of the world’s population.
Speechmatics can process an hour-long file in under 5 minutes, enabling vast amounts of data to be processed quickly and accurately.
The only speech-to-text vendor on the market offering cloud and secure on-premises deployments in both real-time and for pre-recorded media.
Flexible with an open and accessible architecture, Speechmatics' API is easy to integrate in 6 simple steps.
President & CEO, Prosodica part of Vail Systems
Good customer experiences are the foundation of a successful business. We teamed up with Vail Systems and Prosodica to help pull invaluable data from customer conversations, helping Vail Systems better understand its audience.
Organizations are facing increased compliance and regulations so must ensure all recordings are secure. Liquid Voice is a leading provider of interaction recording, quality management, and analytics using speech recognition technology.
Sign up to our free speech-to-text SaaS Portal and we’ll guide you through the integration of our API. We pride ourselves on offering the best support for your business needs. If you have any questions, just ask.