Use Cases - Contact Center Solutions

You're in the speech business. Us too.

Transform both customer and agent experience by harnessing the resource of speech. Compliance, insight, understanding, analytics, and more.

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  • Prosodica
  • Ubisoft
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Upgrade every interaction

Cutting edge speech technology can improve every aspect of your offering.


Improve CX

Spot, uncover, improve

Proactive understanding of every customer call means your users can spot trends, uncover pain points, and improve processes before the complaints roll in.


Optimize performance

Team empowerment

Give agents the support and best practice guidance they need by drawing on the best (and most difficult) conversations. Empower supervisors and coaches to better monitor agent performance with ease.


Expand your horizons

Global reach at your fingertips

Don’t let language and dialect barriers hold you back. Extend your offering with contact center solutions to cover diverse customer bases, without compromising quality of service and features.

Countless ways to add value

Make every conversation count.

Customer Insight and Analytics

A new goldmine

Accurately transcribed conversations become searchable and analyzable text, providing valuable insights into customer preferences, pain points, and emerging trends.

Agent Training & Performance Monitoring

Historic conversations power great training

Provide personalized feedback at scale to every agent, using transcribed calls as a foundation for best practice.

Intelligent Call Routing

Faster resolutions and personalized customer experiences

Integrate with your Interactive Voice Response (IVR) to enable you to gain accurate context of user intent that can be used to dynamically route calls to the most suitable agent.

Comprehensive features

(without ‘comprehensive’ set up times)

We're specialists in speech, which means you can focus on your customers, and leave the talking to us.


Accurate transcription

Speechmatics delivers unprecedented performance across a diverse range of voices, no matter how noisy the background.



Our ASR supports 50 languages, covering over half the world’s population, with unmatched accuracy.



You’ll get initial transcriptions in milliseconds, aiding agents during their calls, not just afterwards.


Flexibility of deployment

Deliver for diverse customer needs with support for Cloud and on-prem deployments. Switch seamlessly between the two or a combination of both.

"We teamed up with Speechmatics to ensure we deliver the best speech technology on the market."

Mariano TanPresident & CEO, Prosodica part of Vail Systems

Ready to Build the Best Contact Center?

Sign up to our speech-to-text portal for a free trial and full guidance on how to integrate our API.

ASR just got an upgrade. Speech Intelligence is here.

Explore the latest breakthroughs in speech and AI, all built on category leading accuracy.