Consistent transcription of numbers improves contextual understanding of conversations

Posted on 5.5.2020

Speechmatics, a UK leader in any-context speech recognition technology has announced that Veritone, Inc. (Nasdaq: VERI), the creator of the world’s first operating system for artificial intelligence, aiWARE™, now offers secure transcription capability as a cognitive service within Veritone’s aiWARETM operating system for AI.

With this announcement, Speechmatics’ award-winning technology enables Veritone customers with strict security requirements to turn unstructured voice data into actionable insights which were previously inaccessible.

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Prosodica develops analytics applications that are delivered through Vail Systems’ carrier integrated enhanced network services platform for call centers.

These applications integrate proprietary voice analysis technology with Speechmatics any-context speech recognition to generate next-level insights from recorded calls. Using Prosodica applications, call centers gain fresh perspectives into the character and content of their customer conversations, enabling them to identify opportunities to improve efficiency, reduce customer effort, and continually measure customer experience without the need for manually listening to customer calls or soliciting agent/customer self-reporting.

Using mission-critical, accurate speech recognition technology, the application delivers an unparalleled ability to drive insight and meaning from voice data at scale regardless of dialect or accent. The Prosodica platform utilizes the customer-hosted version of the Speechmatics product to ensure security and compliance is maintained in every aspect of the solution.

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Number recognition: at a glance



Speechmatics’ enhanced number recognition and consistent formatting