What does Speechmatics do?

Speechmatics provides speech technology and Voice AI for enterprises, offering accurate Speech-to-Text, Text-to-Speech, and Voice Agent solutions. Our models understand every voice and accent across 56+ languages, helping businesses unlock the full potential of voice data.

How accurate is Speechmatics Speech-to-Text?

Speechmatics delivers best-in-market accuracy, achieving up to 99% word accuracy and 96% medical keyword recall in industry benchmarks. Our models handle multiple accents, noisy environments, and multi speakers with ease.

What makes Speechmatics Text-to-Speech different?

Our low-latency Text-to-Speech (TTS) delivers lifelike, human-sounding voices with sub-150ms latency that is ideal for real-time conversations. Developers can stream natural speech in multiple voices and deploy it in the cloud, hybrid, or on-prem for privacy and control.

Can I build real-time voice agents with Speechmatics?

Our voice AI enables developers to build real-time voice agents that listen, understand, and respond naturally. Plug in fast with a flexible API and native integrations to power your AI voice agents.

Which industries use Speechmatics?

Speechmatics is trusted by organizations in media, healthcare, contact center, medical, finance, legal, education, and accessibility. Our technology powers transcription, translation, call analytics, and voice AI applications worldwide.

Ursa: Scaling up as a Solution to Domain Generalization

Speechmatics recently introduced Ursa, new generation models for our Automatic Speech Recognition (ASR) system, which achieves market-leading accuracy in speech transcription. We’ve previously discussed the overall performance and new features of Ursa and demonstrated our ongoing commitment to understanding every voice, with outstanding results across a range of demographics. In addition to these, Ursa shows impressive performance in specialized domains.

Here, when we talk about domains, we mean specific contexts in which language is used. Each domain has its own style and vocabulary. For example, the style and vocabulary of language in a legal domain, such as a court hearing^[¹^], will differ significantly from that in a medical domain, such as a physician-patient conversation^[²^]. Ursa can accurately transcribe speech across these different domains in a process known as domain generalization.

Ursa’s impressive performance is driven by significant scaling up of both our self-supervised learning model and our neural language model. We increased our self-supervised learning model to 2 billion parameters, enabling us to better understand every voice. We also increased our language model to 30 times its previous size, greatly expanding our coverage of domain-specific vocabulary. The ability to improve domain generalization by boosting the language model in particular is one of the great benefits of maintaining our modular approach to ASR.

To test Ursa’s domain generalization performance, we identified utterances relating to five specific domains within one of our internal datasets: Medical, Financial, Technical, Political, and Construction, and measured Ursa against Speechmatics' previous Enhanced model using the word error rate (WER) metric. While our previous model already boasted market-leading accuracy, Figure 1 shows that Ursa achieves relative WER improvements of up to 18.2%.

Figure 1: WER improvement by domain, showing Ursa's relative improvements of up to 18.2%

This improvement on domain-specific data means that Ursa can be used by companies and individuals with a range of different needs. We accurately transcribe challenging vocabulary, including people and product names, and specialist terms. Listen to some examples below and see the difference in transcription between Ursa and our previous enhanced model:

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And so global workspace theory. So that's, that's Bernie Baars (Baars's) was originated by Bernie Baars and has been developed by Stanislas Dehaene and colleagues.

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The comparison text for ASR providers shows how the recognized output compares to the reference. Words in red indicate the errors with substitutions being in italic (e.g. substitution), deletions (e.g. deletion) being crossed out, and insertions (e.g. insertion) being underlined. Hovering over the substitution error will show the ground truth.

In summary, we’ve already shown that Ursa has the lowest average WER compared to major ASR competitors, but if you need to transcribe a builder discussing clerestory windows, a radiologist considering the Greulich and Pyle method of bone age assessment, or a mathematician explaining Poisson distributions, Ursa also has you covered.

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References	[1] Saadany, Hadeel, et al. "Better Transcription of UK Supreme Court Hearings" arXiv preprint arXiv: 2211.17094 [2] Soltau, Hagen, et al. "Understanding Medical Conversations: Rich Transcription, Confidence Scores & Information Extraction" Interspeech, 2021
Authors	Ana Olssen
Acknowledgements	Benedetta Cevoli & John Hughes