Blog - Use Cases
May 16, 2024 | Read time 2 min

Speechmatics partners with HoduSoft to transform communication in contact centers

Elevating omnichannel communication to new heights.
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Speechmatics and HoduSoft join forces to revolutionize customer interactions

HoduSoft, a leader in the Unified Communications software market, has teamed up with Speechmatics to provide contact centers and business process organizations with market leading transcriptions, summaries and sentiment analysis.

This collaboration with HoduSoft simplifies work for global businesses, making it effortless to extract actionable insights from voice data and automate repetitive workflows.

"Speechmatics will benefit from the complementary strengths of our two companies in the Unified Communications space. HoduSoft has developed a cutting-edge software suite tailored for contact centers, business process organizations, and service providers. The integration of Speechmatics and HoduSoft will provide businesses with a comprehensive omnichannel, end-to-end solution.” said Usman Gulfaraz, Chief Revenue Officer at Speechmatics.

HoduSoft: Redefining communication in contact centers

Leveraging HoduCC Omnichannel CX Suite, businesses can seamlessly manage customer communication across multiple channels, including voice, chat, email, social media, and more.

This software helps businesses to streamline their customer service operations, enabling them to provide an improved customer experience and customer satisfaction.

Now, with Speechmatics' market leading speech technology added into the mix, contact centers can leverage the latest AI and machine-learning breakthroughs to unlock the value of the human voice.

Owing to its versatility and ease of use, HoduSoft has exhibited spectacular growth, providing contact centers with:

  • Simplified workflows

  • Efficient and streamlined support

  • Automation tools

With the Speechmatics integration, HoduSoft clients can now directly enjoy the benefits of astonishingly accurate transcription, concise and factual summaries, and qualitative insight with sentiment analysis.

"We are thrilled to announce our partnership with Speechmatics, a leader in cutting-edge speech recognition technology. Joining forces with Speechmatics marks a pivotal moment in our commitment to delivering exceptional customer experiences.

"This collaboration empowers the HoduCC Omnichannel CX suite with the ability to deliver unparalleled voice transcription, summarization, and sentiment analysis services. Together, we are revolutionizing customer interactions by providing advanced tools for understanding, processing, and enhancing communication. With Speechmatics, we're not just connecting calls; we're connecting people with precision and insight" said Bharat Lalcheta, Co-Founder and CTO at HoduSoft.

Taking speech technology to the next level

At Speechmatics, we've always prioritized the accuracy of our transcriptions to help us on our mission to Understand Every Voice.

This commitment to accuracy has not merely been a competitive advantage, but a fundamental principle rooted in our belief that for speech to be valuable, it must mirror reality.

We're thrilled to partner with a company like HoduSoft. Their ambition to help businesses improve the way they work by leveraging voice data aligns perfectly with Speechmatics' own vision.

"With Speechmatics, we're not just connecting calls; we're connecting people with precision and insight."

Bharat LalchetaCo-Founder and CTO, HoduSoft
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