Speechmatics and Neuraswitch Deliver CRM Solution to Intelligently Understand Conversations

Today, Speechmatics is announcing its partnership with leading customer experience platform provider Neuraswitch. The Salesforce-integrated platform captures calls, transcribes them in real-time using Speechmatics’ technology, and provides emotional analytics for any situation to enhance customer satisfaction. With decades of experience working with call centres, Neuraswitch developed the ConnexionsCX platform after witnessing customers’ changing requirements, and […]

05/03/2019

Speech Technologies – an innovation showcase at Enterprise Connect 2018

Last month, Speechmatics attended Enterprise Connect in North America, the leading conference bringing together vital IT decision makers to discuss topics central to enterprise communications and collaboration. Speechmatics were delighted to be shortlisted as finalists in the ‘Innovation Showcase’ which was focused specifically on speech technologies for 2018. The conference lasted for three days and […]

17/04/2018