Speechmatics and Puzzel partner to transform customer experiences using any-context speech recognition

Speechmatics and Puzzel partner to transform customer experiences using any-context speech recognition

Turning voice data into actionable insights for improved customer interactions. Speechmatics, a UK leader in any-context speech recognition technology and Puzzel, leading European Contact Center as a Service (CCaaS) provider, have partnered to transform customer experiences in contact centers through Puzzel’s Agent Assist technology. Agent Assist is an integral part of the Puzzel Customer Service […]

01/07/2020

Speechmatics and Daisee partner to deliver voice data insights at scale to protect businesses and mitigate risk 

Speechmatics and Daisee partner to deliver voice data insights at scale to protect businesses and mitigate risk 

Enabling businesses to gain control of their voice data at scale. Speechmatics, a UK leader in any-context speech recognition technology has partnered with Daisee, leading provider of speech analytics software, to enable businesses to understand and focus on the customer calls that matter through speech and sentiment analysis software, Lisa. Lisa provides speech and sentiment […]

23/06/2020

image of graphs representing banking and finance sector

Speechmatics secures place in the ING Labs Brussels 2020 cohort to demonstrate the value of innovation with voice

Seven scale-up companies selected to support the development of new services and a PoC. Speechmatics, the UK leader in any-context speech recognition technology, today announced its place as one of the seven scale-up companies to be part of ING Labs Brussels. Through the program, Speechmatics are looking to demonstrate the value of powering applications that require mission-critical, […]

06/05/2020

lots of hexagons symbolising product update incorporating United States instance for cloud offering

The Speechmatics cloud offering is now available in the United States

The Speechmatics cloud offering for cloud-based transcription hosted in Azure Kubernetes Service (AKS) has been extended with instances in Europe and now the United States. The US instance delivers low latency, scalable and elastic support of dynamic volume loads as well as an additional level of geographic redundancy. The cloud offering provides full Speechmatics feature […]

05/05/2020

lots of hexagons symbolising product update incorporating real time containers

New real-time container available for efficient, scalable transcription

Real-time transcription is available as a container as well as a virtual appliance. Organizations from a range of sectors and verticals are looking to utilize new technologies and machine learning to power their solutions through the inclusion of products like automatic speech recognition (ASR). The capabilities of ASR help to optimize products and solutions, deliver […]


lots of hexagons symbolising product update incorporating number recognition for use in speech to text transcription

Consistent transcription of numbers improves contextual understanding of conversations

Number recognition: at a glance The first step in sophisticated number recognition is to recognize and transcribe numbers less than 10 (0-9) in English in a predictable, standardized and consistent format.   Description Number recognition is a notoriously difficult problem in automatic speech recognition (ASR). Unlike words where there is only a single way to […]


smart guide detailing how contact centers can improve customer experience using voice technology

Speechmatics publishes new guide providing ten recommendations for contact centers to maximize voice technology for better customer interactions

Speechmatics, a UK leader in any-context speech recognition technology, today announced a new guide giving recommendations to contact centers on how to derive more value and insights from their customer and operator interactions using mission-critical, accurate speech recognition. The guide was inspired by findings in a recent Speechmatics report – The State of Voice in […]

16/04/2020

Speechmatics team in the global HQ in Cambridge

Speechmatics expands to new global HQ in Cambridge Science Park

Doubling of capacity to meet customer growth and the increasing global demand for enterprise-grade speech recognition in mission-critical applications. Speechmatics, the UK leader in any-context speech recognition technology, has relocated its global HQ to the Cambridge Science Park, a center for innovation, science, education and entrepreneurialism.  Committed to maintaining its links with the city, the […]

20/03/2020

what3words add voice search capability to the what3words app for Apple Watch

what3words launches seamless app voice entry on Apple Watch

The what3words app can now be used on Apple Watch to enter, share and navigate to precise locations. The what3words app has introduced simple, accurate location and voice technology for Apple Watch. what3words is the simplest way to talk about and share location, anywhere in the world. The app has divided the world into 57 […]

13/03/2020

Speechmatics and liquid voice logos to mark extension of partnership to minimize GDPR-related risk and protect vulnerable customers

Liquid Voice and Speechmatics expand partnership to minimize GDPR-related risk and protect vulnerable customers

Speechmatics, a UK leader in any-context speech recognition technology that enables companies to rapidly build innovative applications, has expanded its 3-year partnership with interaction recording and quality monitoring company Liquid Voice. In this next phase of the partnership, Liquid Voice will expand its solution to further utilize Speechmatics’ ASR (automated speech recognition) to allow them […]

26/02/2020

     

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