Built on interviews with leaders across healthcare, compliance, media, public services, and research, it reveals a clear shift from flashy demos to embedded, operational AI — where tools assist humans, deliver measurable ROI, and quietly power core infrastructure.
Key findings from the report include:
Assistive over autonomous
The most effective deployments augment people rather than replace them. Assistive agents are driving real ROI.
Multilingual as standard
Real-time code-switching is now a baseline requirement, not a bonus.
Accuracy is make-or-break
With growing global concerns over AI hallucinations, precision is essential — especially in compliance-heavy environments.
Voice as infrastructure
Quietly embedded tools are outperforming headline-grabbing features.
Rather than betting on speculative demos, successful enterprises are treating Voice AI as critical infrastructure. It’s being embedded into workflows that demand speed, accuracy, and trust — from noisy control rooms to multilingual contact centers.
The report closes with future-looking predictions, outlining the rise of emotionally intelligent, adaptive, and natively multilingual voice systems — and offers guidance on what enterprises must prioritize next.
