We spoke to enterprise leaders to understand how Voice AI is really being used in 2025. This report reveals what’s working, what’s not, and what’s next — with insights from those building and deploying voice technology at scale.
In our conversations with enterprise leaders, there’s clear momentum in Voice AI – but also caution.
While many remain hesitant to fully scale voice agents due to concerns around accuracy, control and compliance, Speech AI is already delivering ROI and laying the groundwork for what’s next.
Meet the voices of Voice AI
Martin Taylor
Deputy CEO, Content Guru
Martin Taylor is the cofounder and Deputy CEO of Content Guru, a global provider of enterprise cloud contact center solutions.
Tamara Zubatiy-Nelson
Cofounder and CEO, Barometer
Tamara has helped route over $100 million in global ad spend to tens of thousands of creators and has been recognized by Forbes 30 Under 30.
Tony Abrahams
Cofounder and CEO, AI-Media
Recognized by the World Economic Forum as a Young Global Leader, Tony has been a member of the Australian Institute of Company Directors since 2006.
Dr Thorsten Dresing
Manager, Audiotranskription
Thorsten Dresing holds a doctorate in Educational Science and brings over 25 years of experience in qualitative research, software development, and methods training.
Henrik Skourup
Product Lead, Zylinc
Henrik Skourup is a seasoned professional with more than 20 years of experience in Unified Communications and Contact Center solutions.
Peter Kenny
Managing Director, ACA Group
Peter Kenny is a compliance and technology leader with more than 20 years of experience across global financial services.
Trend 1
Voice AI for enterprise
Infrastructure, not interface
The invisible infrastructure behind high-stakes decisions.
Trend 2
Agents are coming...
Rise of assistive intelligence
Seeing the shift from support role to orchestration.
Trend 3
The ROI of voice
From gimmick to growth
Where voice makes money through enhanced productivity, and not just headlines.
Trend 4
Monolignual to multilingual
Scaling voice AI globally
Why global voice AI must speak more than simply one language if you want to scale.
Trend 5
Accuracy in the age of hallucinations
Fighting fiction
When AI makes things up, it's incredibly dangerous - but who pays the price for this?
Trend 6
Conversation is becoming the new interface
The end of clicking?
As we head away from typing, why your next interaction will mix voice and visual.
The emergence of Voice AI
Many teams are still laying the groundwork in Voice AI, it helps to look back at how we got here.
2020s
Transcription systems began handling noise, accents, and context. Voice tools matured for real-world use. Enterprise-grade Speech AI emerged, enabling accurate, multilingual processing at scale
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Voice AI isn't optional anymore. It's operational
Download The Voice AI Reality Check
This report cuts through the hype to reveal where voice technology is truly delivering value, what challenges remain, and what comes next.
