image with hexagons in used to portray blog on how contact centers can effectively route calls using voice technology

How voice technology enables effective call routing to improve customer experience

10 ways voice technology can improve your contact center customer experience.   Introduction Download our Smart Guide to discover 10 ways using voice technology can improve your contact center customer experience.   Why customer satisfaction is crucial for contact centers Customer satisfaction is crucial for any contact center – no matter how high the call […]

01/07/2020

How to improve contact center agent performance using voice technology

10 ways voice technology can improve your contact center customer experience.   Introduction Download our Smart Guide to discover 10 ways using voice technology can improve your contact center customer experience.   Customer experience is a challenge for contact center agents Offering exceptional experiences is a challenge for contact center agents. Often, contact center agents […]

18/06/2020

man looking into the sunset with a telescope. Image used to represent navigating business landscape post-COVID-19

Navigating business opportunities and pitfalls post-pandemic

Last month, I wrote about the importance of keeping a listening ear. In normal times, understanding your colleagues, your partners and your customers is important – now it is critical, and for many, constantly changing. The decisions you make now as a business will not only affect the next three to six months as the […]

08/06/2020

hexagons representing voice technologyhelping contact centers identify best practices to improve customer experience

Use voice technology to inform best practices and improve customer experience

10 ways voice technology can improve your contact center customer experience. Introduction Download our Smart Guide to discover 10 ways using voice technology can improve your contact center customer experience.   Customer experience is an ongoing challenge for contact centers Customer experience is an ongoing challenge and priority for most brands. Offering positive customer experiences […]

04/06/2020

hexagons with images of happy and sad faces representing sentiment analysis blog to improve customer experience

Leverage sentiment analysis to deliver a better customer experience

10 ways voice technology can improve your contact center customer experience. Introduction Download our Smart Guide to discover 10 ways using voice technology can improve your contact center customer experience.   Knowledge of the customer is a powerful asset Contact centers strive to improve customer experiences across the customer journey. From evaluation and product purchase […]

27/05/2020

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Speechmatics attend virtual workshop as part of the ING Labs Brussels 2020 cohort

Earlier this month, Speechmatics announced that we had secured a place in the ING Labs Brussels 2020 cohort to demonstrate the value of innovating with voice. Speechmatics were one of seven companies selected to support the development of new services and a Proof of Concept (PoC). This was a great reflection of the team’s hard […]

21/05/2020

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Predicting the post-COVID-19 world

We had our first board meeting last week since the COVID-19 crisis took hold and, of course, it was like no other I or my team have had to prepare for. Like most boards in innovative new technology businesses, they are looking for growth and predictability – challenging at the best of times, but in […]

13/05/2020

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Sample Efficiency and What it Could Mean for Industry

The increased interest of the wider public in artificial intelligence (AI) and machine learning (ML) has, in my opinion, been driven by progress in two subfields: supervised learning and reinforcement learning. From the perspective of industry, it’s really the improvement in supervised learning that’s drawing attention. You can be fairly sure that when a product […]

11/05/2020

Image of hexagons with an animated smiley face and hand inside. Image used for customer satisfaction blog for customer experience.

How improving customer satisfaction helps deliver better customer experiences

10 ways voice technology can improve your contact center customer experience. Introduction Download our Smart Guide to discover 10 ways using voice technology can improve your contact center customer experience.   Using customer satisfaction in the contact center Contact centers gather data on customer satisfaction to improve customer experiences by eliminating bad experiences and enhancing […]

04/05/2020

image of a magnifying glass with clock inside and other hexagons next to it. Image used for dispute resolution blog.

Speed-up dispute resolution to improve customer experience

10 ways voice technology can improve your contact center customer experience. Introduction Download our Smart Guide to discover 10 ways using voice technology can improve your contact center customer experience.   Contact centers strive for first call resolution Customer experience is vital for contact centers. Contact centers can ensure a good customer experience by speeding […]

27/04/2020

     

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