Team energy is key to business success and collaboration also plays a pivotal role

Success = energy²

If you step away from layered scientific formula, energy can most simply be described as ‘the ability to do work’. The first law of thermodynamics says that energy cannot be created or destroyed only transferred or changed from one form to another. In a fast-growth tech workplace, change, collaboration, new goals, ideas, achievements and different […]

24/09/2020

Call centers are using voice technology to add new understanding to NPS and CSAT scores to improve customer experience.

How voice technology empowers analytics to improve customer satisfaction in the call center

Call centers are using voice technology to add new understanding to NPS and CSAT scores to improve customer satisfaction. Why understanding customer relationships are crucial for good customer experience Give customers a great experience and they’ll buy more, be more loyal, and share their experience with friends. But almost a third of customers (32%) would […]

21/09/2020

Compliance breaches can have detrimental impact on revenues, reputation, customer loyalty and can ultimately drive down share prices

How compliance breaches impact share price and how to avoid them

Compliance breaches can have a detrimental impact on revenues, reputation, customer loyalty and can ultimately drive down share prices.   The high price companies pay for compliance breaches Severe cyber hacks and data breaches impose a permanent cost of 1.8% of a company’s value, according to a report by CGI and Oxford Economics. That’s a […]

15/09/2020

Image of a happy customer representing blog about how organizations are improving customer satisfaction using voice technology to eliminate poor experiences

How voice technology eliminates poor customer experiences and improves customer satisfaction

Organizations are improving customer satisfaction using voice technology to eliminate poor experiences. The link between customer experience, brand reputation and revenues Poor customer experiences – leading to customer churn – cost U.S. companies $1.6 trillion a year in lost sales, according to Forbes – so it’s important to eliminate those bad experiences as quickly as […]

03/09/2020

Image of magnifying glass used to represent how brands are utilizing speech technology for call transcription to identify compliance-related issues and mitigate regulatory compliance risk

Protect your brand by mitigating regulatory compliance risk

Brands are utilizing voice technology for call transcription to identify compliance-related issues and mitigate regulatory compliance risk. The importance of brand reputation It takes 20 years to build a reputation, and five minutes to ruin it. This observation from American business tycoon and investor Warren Buffett highlights why it’s vital for organizations to guard against […]

01/09/2020

Organizations are using speech recognition technology to better understand NPS and CSAT scores to improve the overall customer experience

How voice technology helps to understand NPS and improve CSAT scores

Organizations are using speech recognition technology to better understand NPS and CSAT scores to improve the overall experiences of customers. If you want to learn more about this topic – check out my recent webinar on ‘How to leverage voice technology for NPS and CSAT‘!   Why NPS and CSAT are crucial for business success […]

25/08/2020

Compliance and RegTech solutions are helping organizations improve operational efficiency, agility, financial transparency and information management

Ensure regulatory compliance with better information governance

Compliance and RegTech solutions are helping organizations improve operational efficiency, agility, financial transparency and information governance. Why regulatory compliance is a key aspect of doing business Organizations that deal with personal or sensitive information are facing a growing number of regulations – creating large barriers to the delivery of their products or services. They have […]

20/08/2020

Call center automation is improving customer experience by offloading low-skilled, high-volume tasks from agents so that they can focus on the customer.

How call center automation improves customer experience

Call center automation is improving customer experience by offloading low-skilled, high-volume tasks from agents so that they can focus on adding value where only humans can. The business benefits of good customer experience Customer experience is an important factor in almost three-quarters of purchasing decisions, according to research from PwC. The payoffs for valued, great […]

12/08/2020

image of people in a station used to reflect blog on importance of languages for speech recognition

The importance of languages for speech recognition

Roughly half the world speaks just one language – and very few people are fluent in more than two or three. Yet, Speechmatics’ any-context speech recognition engine can understand more than 30 different languages. From Spanish, Hungarian and Polish to Japanese, Russian and Korean, the list of our speech recognition languages spans the globe. To […]

05/08/2020

Image of document used to reflect blog on how businesses are using voice technology to accelerate compliance investigations by transforming all voice interactions into text for auditing and monitoring.

How to accelerate compliance investigations using voice technology

Why compliance has become a significant and growing challenge There is no denying the financial implications of compliance or regulatory breaches – they cost organizations billions of dollars every year. Businesses are, therefore, motivated to ensure all the rules and policies are adhered to and their actions tracked for good corporate governance and to prove […]


     

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