Speechmatics has developed an innovative machine learning framework called The Automatic Linguist (AL) to rapidly build speech-to-text languages.

Machine learning framework to build and adapt speech-to-text languages

Speechmatics has developed The Automatic Linguist, a machine learning framework to build and adapt speech-to-text languages.   The importance of clear communication In our increasingly connected, digital world, clear communication is crucial. Speech recognition has made the latest technology accessible to more users than ever before. But that’s not enough on its own. Businesses operating […]

18/11/2020

Learn how media and broadcast companies are using speech-to-text technology to improve their digital and media asset management.

5 benefits of using voice technology to improve media asset management

Media and broadcast companies are using speech-to-text technology to improve their digital and media asset management.   What is MAM and why is it important to media and broadcast companies? Media asset management (MAM) is the storage and management of video and multimedia files. The exponential rise of digital data means organizations are having to […]

17/11/2020

Contact centers are adopting speech-to-text technology to transform customer and agent interactions into data-driven insights and actionable outcomes.

How to unlock value in contact center data with speech-to-text

Contact centers are adopting speech-to-text technology to transform customer and agent interactions into data-driven insights and actionable outcomes.   The importance of agent engagement As modern customer service evolves, the complexity of calls handled in contact centers is growing. Advances in automation technology and self-service tools mean that 73% of customers now call in to […]

10/11/2020

The benefits of using voice technology to support your corporate governance

Read the benefits that businesses are getting from using voice technology to support their corporate governance strategies.   Corporate governance in today’s economic landscape In recent times, regulators have been highlighting the risks associated with the pandemic and the need for effective surveillance solutions to ensure that misadventure/rogue behavior is identified and appropriate action taken. […]

04/11/2020

Speechmatics has created an accent-independent speech recognition language pack enabling the accurate transcription of all major English accents.

The Speechmatics approach to accent-independent speech recognition

Speechmatics has created an accent-independent speech recognition language pack enabling the accurate transcription of all major English accents.   A global approach to transcription The days of having to adjust your accent so that speech recognition systems can understand you are well and truly over. You don’t even have to choose between American English or […]

30/10/2020

Business planning always involves an element of both science and instinct. Read the blog from CEO, Katy Wigdahl who explains how to plan in uncertainty.

Business planning in uncertainty

Business planning always involves an element of both science and instinct. You set a vision and core business goals and then plan how you will achieve those objectives, through clearly defined initiatives and determining which areas must have investment. Do you have the right people in the right places who are able to execute in […]

20/10/2020

Using voice technology to improve customer and agent experience

Using voice technology to improve customer and agent experience

Organizations are utilizing voice technology to identify knowledge and training gaps to improve customer and agent experience. Transforming speech to text for analysis Analyzing voice data in its native form requires a prohibitive time and cost investment. Analyzing text is far simpler – meaning an investment in speech recognition and processing technology is likely to […]


Speechmatics' approach to solving the speech recognition accent gap is to build Global English, an accent-independent language model encompassing all major English accents and dialects.

Solving the speech recognition accent gap with Global English

Speechmatics is solving the widely criticized speech recognition accent gap when it comes to transcribing multiple English accents and dialects.   Global availability of speech recognition is a requirement The demand for voice technology is growing fast – as businesses seek to improve efficiency and provide better services to their customers, and consumers desire the […]

13/10/2020

Reduce false positive alerts using voice technology for compliance

Brands are utilizing voice technology to help compliance teams reduce false positive alerts and significantly lower compliance costs.   The challenges and risks of manual compliance monitoring Compliance has become a significant and growing challenge for organizations due to the volume of customer interactions each day. With contact centers processing thousands of calls a day […]

01/10/2020

Team energy is key to business success and collaboration also plays a pivotal role

Success = energy²

If you step away from layered scientific formula, energy can most simply be described as ‘the ability to do work’. The first law of thermodynamics says that energy cannot be created or destroyed only transferred or changed from one form to another. In a fast-growth tech workplace, change, collaboration, new goals, ideas, achievements and different […]

24/09/2020

     

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