You're in the speech business. Us too.

Proactive understanding of every customer call means your users can spot trends, uncover pain points, and improve processes before the complaints roll in.

Give agents the support and best practice guidance they need by drawing on the best (and most difficult) conversations. Empower supervisors and coaches to better monitor agent performance with ease.

Don’t let language and dialect barriers hold you back. Extend your offering with contact center solutions to cover diverse customer bases, without compromising quality of service and features.

Accurately transcribed conversations become searchable and analyzable text, providing valuable insights into customer preferences, pain points, and emerging trends.

Provide personalized feedback at scale to every agent, using transcribed calls as a foundation for best practice.

Integrate with your Interactive Voice Response (IVR) to enable you to gain accurate context of user intent that can be used to dynamically route calls to the most suitable agent.