Providing accurate captioning for accessible videos

TranscribeMe and Speechmatics have partnered to deliver the highest quality human-verified transcription service on the market

The challenge

A Fortune500 company approached TranscribeMe with the desire to transcribe thousands of research calls each month quickly and with high accuracy. As a multinational company, these calls included a wide variety of accents and covered a large range of topics, including both simple and technical content. The audio also frequently contained background and ambient noise. The company faced a challenge in that the transcriptions were required to be delivered within 24 hours with near-perfect accuracy, and they had been unable to find a single vendor that could meet these requirements.

TranscribeMe’s solution

TranscribeMe provides a suite of high accuracy human-generated transcription products. Through a global network of over two million registered workers combined with a process of curating teams of workers for specific use cases, TranscribeMe is able to deliver consistently high accuracy transcription efficiently and at low cost. In order to meet the company’s requirements, TranscribeMe looked to organize a workflow that paired automatic speech recognition (ASR) software with a team of transcriptionists. After comparing and benchmarking a number of different ASR providers, TranscribeMe found that Speechmatics provided the best quality output across different verticals and accents. In partnering with Speechmatics, TranscribeMe has been able to create a hybrid workflow that delivers text output consistently above 99% accuracy and is completed within the customers required timeframe. This process has also enabled TranscribeMe to more rapidly scale up the team capabilities and deliver much greater volumes of data while maintaining low costs.

“TranscribeMe is delivering high-quality transcription for thousands of customers across many different industries. With this hybrid process, we are able to more easily scale our delivery capabilities and meet any volume requirements. We require an ASR partner that provides a flexible, robust, and accurate ASR, and Speechmatics delivers the best out of all the different providers we have tested.”

Nathan Pikover

COO at TranscribeMe

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Want to find out more about our voice technology?

Read about our technology or sign up for our SaaS Portal today. The ability to consume Speechmatics’ any-context speech recognition engine directly in the Microsoft Azure technology stack enables businesses to start using the technology quickly without barriers to adoption.

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