What’s inside?

Download this guide to discover how voice technology is improving and advancing customer experience metrics such as NPS and CSAT. In the Mini Guide, we cover:

  • The importance of customer loyalty for brands

  • How brands use NPS and CSAT data to track customer loyalty

  • Limitations with NPS

  • The role of transcription in enhancing NPS

  • The use of analytics in advancing NPS data

extract from mini guide detailing how contact centers can improve and make use of customer experience metrics like NPS and CSAT with voice technology

Key stats from the Mini Guide:

44%

of customers prefer to interact over the phone as their primary source of customer service channel

3%

of customer interactions are analyzed by contact centers

21%

is the response rate for customer satisfaction surveys

     

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