Let's discuss how you can:

Use sentiment analysis and transcripts of your best agent's calls as training materials for the rest of your team.
Use real-time voice recognition to bring up battle cards against key competitors in real time, or alert senior operators who can join the call to save potential churned customers.

We believe good customer experiences are the foundation of a successful business and at Speechmatics, we understand the value of meaningful interactions.

Discover the latest trends shaping the future of call and contact centres with expert seminars, panel debates and live demos.

We recently discussed this very topic and you can catch part of the conversation here.

To find out more how Speechmatics can support CCaaS companies then be sure to book in a meeting with us at the Call and Contact Centre Expo 2023.