Introducing Flow: Speechmatics' API for enabling speech interactions into products

Speechmatics - a leader in speech recognition technology - has announced the launch of Flow

Flow enables businesses to build voice interactions into any product, including AI assistants and agents, via an API. Flow combines Speechmatics' real-time automatic speech recognition (ASR) with large language models (LLMs) and text-to-speech capabilities, offering a complete solution for voice-based interactions that are accurate, responsive, and secure. 

Enterprises have long struggled to implement voice assistants that can accurately understand diverse accents and languages, maintain natural conversation flow, and ensure data privacy. Existing solutions often fall short in accuracy, latency, or flexibility, limiting their effectiveness in real-world business applications. 

Flow is built on the foundations of Speechmatics' ASR technology, which understands speech in 50+ languages, across diverse accents, and in any noisy environment. With secure infrastructure, low latency, and ability to integrate with any preferred LLM, Flow offers flexibility and security for enterprise-ready voice interactions.

Businesses can integrate Flow into their existing products and services through an API, allowing for quick deployment and customization to meet specific business needs. Flow offers the ability to add custom prompts to personalize the assistant for specific customer needs. It will also offer the ability to include answers from internal documentation for ensuring accurate responses to specific customer queries.

"Flow represents a significant leap forward in enterprise voice technology," said Trevor Back, Chief Product Officer of Speechmatics. "By combining our world-class ASR with advanced conversational AI capabilities, we're enabling businesses to create more natural, efficient, and secure voice interactions across a wide range of applications."

Flow has just opened up its waitlist, before a general release later this year. To learn more about how Flow can enhance your business operations and customer interactions, visit www.speechmatics.com/flow.

About Speechmatics 

Speechmatics is the world’s leading expert in speech technology, combining the latest breakthroughs in AI and ML to unlock the value in human speech.

Businesses around the world use Speechmatics to accurately understand and transcribe human-level speech into text regardless of demographic, age, gender, accent, dialect in real-time and on recorded media.

Combining these transcripts with the latest AI-driven speech capabilities, businesses can also build products that utilize summaries, topics, sentiment, translation and more, across use cases and industries.

Speechmatics processes over 500 years of transcription worldwide every month in 50 languages, and can translate 69 language pairs.  Having pioneered machine learning in speech recognition, its neural networks consider acoustics, languages, dialects, multiple speakers, punctuation, capitalization, context and implicit meanings.

In 2023, Speechmatics was recognized by Fast Company as one of the 10 most innovative companies in artificial intelligence and also received the Queen’s Award for Enterprise Innovation In 2019.

 Speechmatics is used by companies such as Ubisoft, Deloitte UK and Red Bee Media, and is headquartered in Cambridge, UK.