What’s inside?

Download this report to learn how contact center companies are utilizing voice technology to impact business objectives.

  • 100% of contact center professionals surveyed that have adopted speech technology have experienced a return on their investment in some form

  • Accuracy is the most important consideration for contact center companies considering a speech technology provider

  • Voice technology is considered either ‘valuable’ or ‘very valuable’ to 78% of contact center professionals

Person with smartphone in hand speaking on phone

Some key findings to consider:

91%

of contact center companies said that capturing customer’s voice data would be valuable to their organization

100%

of the contact center industry say that data privacy matters to their organization

82%

of contact centers have either adopted or are considering a voice strategy in the next five years

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