September 19

CCW Europe Digital

CCW Europe Digital returns to share 8 video-based episodes. Step into the minds of leaders who have navigated the most pressing challenges in the customer contact industry.
September 19
Trevor BackChief Product Officer
Ricardo Herreros-SymonsVP Corporate Development & Partnerships

Introducing CCW Europe Digital, an eight episode podcast series that unites the brightest minds in customer contact from across Europe. 

This September, you can step into the minds of leaders - including hearing from Speechmatics' Trevor Back and Riccardo Herreros-Symons - who have navigated the most pressing customer care challenges, and are passionate about sharing best practices with you!

Join Speechmatics CPO, Trevor Back and VP Corporate Development and Strategic Partnerships, Ricardo Herreros-Symons discuss the challenges of automation that contact centers face in a multilingual diverse world, looking at how leveraging advanced APIs and Speech Technologies can be beneficial for your Contact Centers.

CX specialist, contact center connoisseur, or digital service expert? You don't want to miss your chance to tune in and be an integral part of this conversation.  

Register here 

Other 2023 Expert Contributors include:

  • Marcello Pasqualucci, Head of Experimentation, Sky

  • Louise Williams CCXP, Head of Customer Experience Design, TUI

  • Aymen Ismail, Head of Customer Engagement Solutions, smart Europe GmbH

  • Matthew Harwood, Head of Customer Messaging, NatWest Group

  • Ola Taiwo, Head of Customer Service, Look Ahead

  • Gianfranco Cuzziol, Avon International CRM & Personalisation Lead, Natura & Co

  • Tim Porter, Dialpad Advisor, Dialpad

You can view all eight sessions, and the speakers in the agenda >

Save your seat ahead of September 19 to ensure you don't miss out

About CCW Digital 

CCW Europe Digital and CCW Digital are online communities and research hubs of more than 150,000 professionals.

CCW Europe Digital provides the customer contact community with: 

  • In-depth research helping you to overcome specific challenges facing customer contact professionals across Europe. 

  • Thought-leading interviews with senior customer contact executives from leading European brands, sharing insights on their customer operations. 

  • Comprehensive analysis of how you can harness the latest technology in automation, analytics and more to ensure your business is at the cusp of innovation.

The rising presence of Generative AI in customer service can’t be ignored. Leadership teams are demanding more from the same level of resource whilst customers are expecting burnt-out service agents to meet them with an unwavering quality of service around the clock.

Those getting senior buy-in on prioritizing CX investments and empowering employees are gaining competitive advantage over those failing to proactively tackle macro-economic challenges. The pressure to implement AI to alleviate these challenges is falling on the shoulders of CX leaders.

Sound too good to miss?

Tune in to the series and reserve your space today >

Or view the agenda and see who else if you want to find out more.

In Case You Can't Make It