This webinar has already been aired…

In this webinar, aired on 27 August 2019, we discussed why voice is becoming an increasingly important aspect of business strategies as well as what you can expect from voice technology to support customer engagement. The webinar was hosted by Speech Technology Magazine and we were joined by Chris Caile of Nuance. Catch up with the content to learn about:

  • Lessons from leading brands who have transformed voice-based customer experiences
  • Why voice is becoming an increasingly important aspect of business strategies
  • How advancements in AI are fueling the development and evolution of conversational voice interactions
  • What you can expect from voice technology to support customer engagement
  • Key principles for delivering intuitive conversational voice experiences across IVR, virtual assistants, IoT devices and other engagement channels

The speakers were:

Ian Firth
VP Products at Speechmatics

Chris Caile
Senior Principal Product Marketing Manager at Nuance Communications

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