Growth is a key measure of success for many organizations. Whether it’s revenue, profit, share price, workforce, market share or geography – growth is on the minds of C-Level Executives across the world. Organizations invest a huge amount of time, money, effort and expertise into business growth.
Customer loyalty is born out of satisfaction with a product, service or brand. For this reason, Net Promoter Scores (NPS) and Customer Satisfaction Scores (CSAT) are vital metrics for organizations to understand the loyalty of their customer relationships. However, driving engagement for traditional capturing of this data is a challenge.
In this webinar, Product Marketing Manager, Alex Fleming discussed how businesses are leveraging voice technology to improve and advance customer experience metrics. He covered:
Alex Fleming, Product Marketing Manager, Speechmatics