In our webinar, which took place on 3 April 2019, we discussed how to drive agent empowerment and improve customer experience using machine learning. Improved customer experience is often talked about when it comes to contact centres. “Superior” service is hard to come by, so how can you sustainably improve customer experience?
Empowering contact centre agents with the right tools, skills and resource is key to delivering your customers with the experience they deserve. With the rise in power of machine learning, it has never been easier to give your agents the tools they need to succeed. Together, Speechmatics and Neuraswitch discussed the challenges currently faced in the contact centre market and how we are working towards a brighter future for agents and customers across the globe.
The speakers were:
Katherine Codlin, Strategic Accounts, Speechmatics
Scott Eller, Chief Relationships Officer, Neuraswitch
Just sit back, relax and enjoy the webinar!