This webinar has been aired…

Can voice technology save the contact center?

Is the contact center dying and in need of revitalizing treatment to the business model? The contact center as we know it is far from needing to be saved. But it is sitting in a critical spot with huge opportunity for improvement and optimization. Companies that don’t join the voice innovation revolution, could very well find themselves left behind.

In this webinar, hosted on Tuesday, 31 March 2020, we addressed:

  • How voice technology is currently being utilized for contact center optimization
  • The benefits of integrating voice technology
  • What the future of voice technology in contact centers looks like

Alex Fleming, Product Marketing Manager at Speechmatics

82% of contact centres have either adopted or are considering a voice strategy in the next five years