Can voice technology save the contact center?
Is the contact center dying and in need of revitalizing treatment to the business model? The contact center as we know it is far from needing to be saved. But it is sitting in a critical spot with huge opportunity for improvement and optimization. Companies that don’t join the voice innovation revolution, could very well find themselves left behind.
In this webinar, hosted on Tuesday, 31 March 2020, we addressed:
Alex Fleming, Product Marketing Manager at Speechmatics