# AI Transcription for Contact Centers

Source: https://www.speechmatics.com/use-cases/contact-center-solutions

Transform customer interactions with Speechmatics' contact center solutions. Boost efficiency, accuracy, and satisfaction using advanced speech recognition technology. Explore our use cases and unlock the potential of contact center solutions.

## Contact Center AI transcription, powered by real-time speech recognition.

Reduce wait times, increase agent productivity and improve customer experience in contact centers with Speechmatics' voice AI.

- [Speak to an Expert](https://www.speechmatics.com/speak-to-sales)

Speechmatics named G2 Leader in 2026

- [G2 Easiest to Use – Summer 2026](https://www.g2.com/products/speechmatics/reviews)
- [G2 Best Support – Summer 2026](https://www.g2.com/products/speechmatics/reviews)
- [G2 Easiest to Use Small Business – Summer 2026](https://www.g2.com/products/speechmatics/reviews)
- [G2 Transcription Leader EMEA – Summer 2026](https://www.g2.com/products/speechmatics/reviews)
- [G2 Transcription Leader Europe – Summer 2026](https://www.g2.com/products/speechmatics/reviews)
- [G2 Transcription Leader – Summer 2026](https://www.g2.com/products/speechmatics/reviews)
- [G2 Users Most Likely to Recommend – Summer 2026](https://www.g2.com/products/speechmatics/reviews)
- [G2 High Performer EMEA – Summer 2026](https://www.g2.com/products/speechmatics/reviews)
- [G2 High Performer – Summer 2026](https://www.g2.com/products/speechmatics/reviews)
- [G2 High Performer Europe – Summer 2026](https://www.g2.com/products/speechmatics/reviews)

## The best ears in the business

##### Real-time transcription and intelligent Voice AI that truly listens - built for enterprise

### Real-time demo — Unbeatable real-time AI transcription

Try it now

- **Real-time Voice Agent Assist** - real-time transcription and sentiment to efficiently handle customer service with AI.

- **Enhanced AI Phone Analytics** - accurate, detailed transcriptions for deeper insights into customer behavior and emerging trends.

- **Multilingual Support** - 56+ languages with diverse dialects and accents, [enabling real-time transcription](https://www.speechmatics.com/product/real-time) and AI powered translation.

## Introducing Melia — Multilingual speech-to-text in one model

Melia is our new multilingual speech-to-text model. One API transcribes over 56+ languages, with no language to select upfront. It handles audio that switches language mid-sentence and returns a single transcript with each language labeled, for pre-recorded audio today, with real-time support on the way.

- [Read about Melia](https://www.speechmatics.com/company/articles-and-news/introducing-melia-multilingual-speech-to-text-model)

- Content Guru
- Veritone
- [Prosodica](https://www.speechmatics.com/product/case-studies/vail-systems-prosodica) — Driving better conversations at scale
- Liquid Voice
- Tresic

## Why leading contact centers choose Speechmatics

Empowering contact centers to excel and adapt for tomorrow with unmatched accuracy, global reach and flexible integrations.

### Accurate — Unmatched global accuracy

Consistently high accuracy across languages, dialects and accents in challenging environments.

- [Translation](https://www.speechmatics.com/languages)

### Innovative — Future-proof innovation

Speechmatics ensures your AI contact center stays ahead of the competition with industry leading speech technology.

- [Real-Time](https://www.speechmatics.com/product/real-time)

### Enterprise focus — Built for enterprise

Flexible deployment options, including [cloud, on-prem and on-device](https://www.speechmatics.com/product/features-and-deployments) with enterprise-grade reliability for your call center.

- [Security](https://www.speechmatics.com/security)

## Proven contact center performance, backed by data

### Proven contact center performance, backed by data.

Leading the market in AI transcription accuracy

Speechmatics’ real-time AI transcription leads the way - [producing 25% fewer errors than Microsoft](https://www.speechmatics.com/company/articles-and-news/best-speech-to-text-ai-guide-apis-platforms-and-services-compared), and 70% fewer than Deepgram.

- [Speak to an Expert](https://www.speechmatics.com/speak-to-sales)

[real -time comparison chart-deepgram lead-v3 (1)](https://assets.ctfassets.net/yze1aysi0225/6E5csC4MO8WTC5CDzRaQMa/ba216cfc72142102a53d44647b746a15/real_-time_comparison_chart-deepgram_lead-v3__1_.riv)

## Customer Voice

"We teamed up with Speechmatics to ensure we deliver the best speech technology on the market."

Mariano Tan

President & CEO, Prosodica part of Vail Systems

## Resources for contact centers

### Contact Centers — 5 value adds for using speech-to-text in contact center solutions

- [Find out more](https://www.speechmatics.com/company/articles-and-news/5-value-adds-for-using-speech-to-text-in-contact-center-solutions)

Our contact center expert, Ahmed Taya, guides you through how speech-to-text can bring a return on your investment in Contact Center Solutions.

- Ahmed Taya — Enterprise Sales Lead

### Contact centers — Speechmatics partners with HoduSoft to transform communication in contact centers

- [Find out more](https://www.speechmatics.com/company/articles-and-news/speechmatics-partners-with-hodusoft-to-transform-communication-in-contact-centers)

Elevating omnichannel communication to new heights across contact centers around the world.

- Blair Robertson — Account Executive

## Frequently Asked Questions

### Can you transcribe a range of accents and dialects?

Yes, we transcribe a wide range of [accents and dialects](https://www.speechmatics.com/languages) with high accuracy. Our advanced ASR models are designed for inclusivity, ensuring diverse voices are recognized regardless of language, accent, or dialect. This capability empowers global accessibility, enabling your contact center to support multiple languages and delivers reliable transcription across varied linguistic and cultural contexts.

### What languages do you support?

Our AI model supports [56+ languages](https://www.speechmatics.com/languages) for transcription, with 69 pairs supported for AI translation. 

#### Transcription

[Arabic](https://www.speechmatics.com/speech-to-text/arabic) - [Bashkir](https://www.speechmatics.com/speech-to-text/bashkir) - Basque - Belarusian - [Bengali](https://www.speechmatics.com/speech-to-text/bengali) - Bulgarian - Cantonese - Catalan - Croatian - Czech - Danish - Dutch - English - Esperanto - Estonian - Finnish - French - Galician - German - Greek - [Hebrew](https://www.speechmatics.com/speech-to-text/hebrew) - Hindi - Hungarian - Indonesian - Interlingua - Irish - Italian - Japanese - Korean - Latvian - Lithuanian - Malay - Maltese - Mandarin (Traditional - & - Simplified) - Marathi - Mongolian - Norwegian - [Persian ](https://www.speechmatics.com/speech-to-text/persian)- Polish - Portuguese - Romanian - Russian - Slovak - Slovenian - Spanish - Swahili - Swedish - [Tamil](https://www.speechmatics.com/speech-to-text/tamil) - Thai - Turkish - Ukrainian - Urdu - Uyghur - Vietnamese - Welsh

#### Translation

Bulgarian - Catalan - Croatian - Czech - Danish - Dutch - English - Estonian - Finnish - French - Galician - German - Greek - Hindi - Hungarian - Indonesian - Italian - Japanese - Korean - Latvian - Lithuanian - Malay - Mandarin (Traditional - & - Simplified) - Polish - Portuguese - Romanian - Russian - Slovak - Slovenian - Spanish - Swedish - Turkish - Ukrainian - Vietnamese - Bokmål > Nynorsk

#### Multilingual

[Arabic](https://www.speechmatics.com/speech-to-text/arabic) - Spanish - Mandarin - Malay - Tamil

### How can I talk to someone?

Please feel free to email us at hello@speechmatics.com - we're here to help!

### How much does AI real-time speech-to-text cost?

We can charge per second, minute or hour for AI transcription - for a more detailed breakdown please visit our [dedicated pricing page](https://www.speechmatics.com/pricing).

### How many concurrent real-time connections can I have?

If you sign up through our portal you get two concurrent real-time connections on the free usage tier.

On our **Pro** tier you can use 50 concurrent streams, and for our 'Enterprise' customers we support as many connections as you require.

### Does Speechmatics support sentiment analysis on contact center calls?

Yes. Speechmatics' accurate real-time transcription feeds directly into sentiment analysis pipelines, so you can detect negative sentiment as it's happening, not hours later in a QA review. Whether you're processing live phone calls or running batch transcription across recorded conversations, our transcripts give downstream AI models the clean, structured data they need to accurately read customer intent and emotional tone at scale.

### Can Speechmatics identify different speakers in a call?

Absolutely. Speaker diarization is built natively into our speech-to-text engine, automatically separating agent and customer voices across both real-time and batch transcription workflows. The result is structured, readable call transcripts that are ready to power agent performance analytics, quality assurance reviews, and workforce optimization, without any manual post-processing.

### How does Speechmatics handle noisy audio and poor call quality?

Our acoustic models are purpose-built for the real world. That means they consistently deliver high accuracy in environments requiring additional noise cancellation, including background noise, degraded audio input, and varied recording conditions. We benchmark above our competitors specifically on noisy audio, which is why contact centers with demanding real-world environments choose Speechmatics over alternatives.

### Can I transcribe large volumes of recorded calls in bulk?

Yes. Alongside real-time transcription, Speechmatics supports batch transcription for processing high volumes of audio files and recorded conversations. Whether you're running quality assurance across historical call center data, extracting insights from archived audio data, or feeding voice data into downstream analytics models, our batch methods deliver fast, accurate results, even at enterprise scale.

## **Enhance user experience with AI-powered speech recognition**

Transform customer and agent experience by harnessing voice AI from Speechmatics.

- [Speak to an Expert](https://www.speechmatics.com/speak-to-sales)
- [Try the API](https://portal.speechmatics.com/signup/)