Today, Speechmatics is announcing its partnership with leading customer experience platform provider Neuraswitch. The Salesforce-integrated platform captures calls, transcribes them in real-time using Speechmatics’ technology, and provides emotional analytics for any situation to enhance customer satisfaction. With decades of experience working with call centres, Neuraswitch developed the ConnexionsCX platform after witnessing customers’ changing requirements, and […]
Increasing demand for video, broadcast and films means an increased need for streamlined and cost-effective video production workflows and addressing accessibility issues. In the past, this has been done by adding subtitling and metadata via manual transcription. This considerably impacts the cost and efficiency of making video content accessible. As well as the obvious value […]
New software brings granular control, ease and versatility to the market Today, Speechmatics is announcing its new Real-Time Virtual Appliance that will improve Automatic Speech Recognition across the industry. The software has been created with the intention of building the best speech technology for any application, anywhere, in any language. Whilst continuous transcription technology has […]
For any company dealing with high volumes of customer interactions, cost has always been a crucial decision-making factor. Traditional automated systems have always been cheaper in the long run than manually operated systems, but they have often been extremely limited, as they are unable to accurately understand the tone and moods of customers. This significantly […]
Here’s a great piece written by Adam Turner of the Sydney Morning Herald which compares and contrasts Australian English cloud-based automatic transcription services. Automatic Transcription Services In the article, Adam discusses the economic advantages of using an Automatic Speech Recognition based transcription service, especially as the recent improvement in accuracy mean the system “…can often […]
Speechmatics releases Universal Time Alignment, our language-independent forced-alignment service to match words in text files to their counterparts in audio files, accurately and automatically delivering improved content discoverability, in any language! The R&D team at Speechmatics have used their deep learning expertise to create a highly accurate and automated system for aligning audio to text. […]
Speechmatics is happy to announce the release of its latest update to its transcription service, Speechmatics 3.2.1. We have upgraded how we represent acronyms and numbers, so you’re more likely to get digits in your transcripts now (this is 2016 after all, not twenty fifteen).
Speechmatics is happy to announce the release of its latest update to its transcription service, Speechmatics 3.1. We have upgraded our language models to improve our performance on short utterances and the starts of longer utterances. We have also localised to en-US / en-GB spellings, so en-GB mode will be in colour, whereas en-US will […]