Speech Recognition

04/09/2018

What’s in an acronym?

Acronyms are often understood and used more than their unabbreviated form. This occurs nearly everywhere, for example, ‘BLT’ is just as understood in a restaurant as ‘Bacon Lettuce and Tomato.’ In some cases, the acronym is more common than the complete form, PM is used for afternoon and hardly ever do people say “Post Meridian”, ...Read more

28/08/2018

Listen up – Speechmatics attending IBC 2018

Speechmatics will be attending this years’ IBC Exhibition from 14-18 September in Amsterdam. IBC is the world’s most influential media, entertainment & technology show, showcasing cutting-edge technologies built for the media and broadcast industry. The IBC Exhibition draws over 57,000 attendees from 170 countries into 15 categorised halls whereby 1,700 companies have the opportunity to ...Read more

17/07/2018

How to use assistive AI to improve call centre experience

Read the article featured in Contact Centres whereby Speechmatics’ VP Products, Ian Firth, discusses how to use assistive AI to improve the call centre experience. Ian explains that assistive AI improves operational efficiency and by accepting the technology available now, operatives can have a more rewarding job by achieving more in less time, delivering better ...Read more

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