Speechmatics and Neuraswitch at Enterprise Connect

It’s not all about Disney in Orlando, Florida

Enterprise Connect 2019 focuses mainly on enterprise communications and collaborations. It attracts businesses from across the globe for four days in Orlando, Florida. My first observation was the stark contrast between an enterprise business conference and how it happens smack bang in the middle of Disney. It seemed odd, at first, but once the trade […]

25/03/2019

Speechmatics to attend Enterprise Connect 2019 with partners, Neuraswitch

We’re excited to announce that Speechmatics will be attending this years’ Enterprise Connect Expo in Orlando, Florida from 18-21 March. The event, which focuses mainly on enterprise communications and collaborations, attracts over 200 exhibitors from across the globe. This year, Speechmatics is exhibiting with partners and leading customer experience platform provider, Neuraswitch. Speechmatics will be […]

11/03/2019

Speechmatics and Neuraswitch Deliver CRM Solution to Intelligently Understand Conversations

Today, Speechmatics is announcing its partnership with leading customer experience platform provider Neuraswitch. The Salesforce-integrated platform captures calls, transcribes them in real-time using Speechmatics’ technology, and provides emotional analytics for any situation to enhance customer satisfaction. With decades of experience working with call centres, Neuraswitch developed the ConnexionsCX platform after witnessing customers’ changing requirements, and […]

05/03/2019

Image of person with telephone and digital buttons on screen

What value is held in voice data for call centres?

In 1957 Sir Francis Bacon said that “knowledge is power” and 62 years later this sentiment still holds true, with organisations and businesses putting more focus on data gathering initiatives. Organisations are investing huge amounts of time and budget into better understanding their customer’s needs, wants and motivations. This, in turn, enables enhanced engagement with customers […]

01/03/2019

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