Vonage and Speechmatics forge partnership to improve customer experience in contact center

Speechmatics and Vonage partner to offer real-time transcription to customers

Speechmatics, leaders in machine learning and automatic speech recognition (ASR), is partnering with Vonage to provide real-time transcription to joint customers. The partnership improves customer experience (CX) by turning omnichannel customer interactions into valuable insights. Analytics and interaction history reports from phone calls improve future customer interactions and adds simplicity to call management. To compete […]

18/12/2019

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