Call centre

01/03/2019

What value is held in voice data for call centres?

In 1957 Sir Francis Bacon said that “knowledge is power” and 62 years later this sentiment still holds true, with organisations and businesses putting more focus on data gathering initiatives. Organisations are investing huge amounts of time and budget into better understanding their customer’s needs, wants and motivations. This, in turn, enables enhanced engagement with customers ...Read more

17/07/2018

How to use assistive AI to improve call centre experience

Read the article featured in Contact Centres whereby Speechmatics’ VP Products, Ian Firth, discusses how to use assistive AI to improve the call centre experience. Ian explains that assistive AI improves operational efficiency and by accepting the technology available now, operatives can have a more rewarding job by achieving more in less time, delivering better ...Read more

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