Generating insights from contact centre calls is becoming more important everyday.
Read how we’re working with Liquid Voice to generate easily searchable transcripts in the contact centre industry.
We work with Liquid Voice to enable contact centres and control rooms to locate and replay stored recordings for a wide range of applications, including dispute resolution, compliance, quality management and event reconstruction.The recordings can be searched for any word or phrase which allows the results to be viewed in seconds, avoiding the limitations of traditional phonetic-based systems. Search results are ranked by relevance and displayed as text summaries with search words automatically highlighted. This provides greater granularity and more detailed contextual insights into interactions across multiple channels.