What’s inside?

Download this report to learn how contact center companies are utilizing voice technology to impact business objectives.

  • 100% of contact center professionals surveyed that have adopted speech technology have experienced a return on their investment in some form

  • Accuracy is the most important consideration for contact center companies considering a speech technology provider

  • Voice technology is considered either ‘valuable’ or ‘very valuable’ to 78% of contact center professionals

Person with smartphone in hand speaking on phone

Some key findings to consider:


of contact center companies said that capturing customer’s voice data would be valuable to their organization


of the contact center industry say that data privacy matters to their organization


of contact centers have either adopted or are considering a voice strategy in the next five years