Guides
How To Improve Your Customer Experience
10 ways using voice technology in your contact center can improve customer experience. Download our Smart Guide to learn how companies are using voice technology to improve their customer experience.
The Language Of NPS
How voice technology is improving and advancing customer experience metrics such as NPS and CSAT. Download our Mini Guide to learn how companies are using voice technology to understand Net Promoter Score and Customer Satisfaction data.
How Voice Technology Can Protect Your Business
10 ways using voice technology for regulatory compliance can protect your business and customers. Download our Smart Guide to discover how you can protect your business and customers using voice technology.
How To Collect, Discover And Review Voice Data Using Voice Technology
5 benefits of using voice technology to support your corporate governance. Download our Smart Guide to discover how to collect, discover and review voice data to support your corporate governance strategy.
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Industry Reports
Trends and predictions for voice technology in 2021
Discover exclusive insights from C-Level professionals about the applications of voice technology in 2021 and to learn about our predictions for the future. Download our report to learn how COVID-19 has impacted the rate of adoption of voice technology and how businesses and consumers will be using it in the future.
Trends and predictions for voice technology in 2020
Learn from technology professionals and industry experts about their trends and predictions for voice technology in 2020 and beyond. Download our report to learn how companies will utilize any-context speech recognition to rapidly build innovative applications.
Trends and predictions for voice technology in the media and entertainment industry in 2021
Learn from C-Level media professionals about the applications of voice technology within media and entertainment in 2021. Download our report to learn how COVID-19 has impacted the rate of adoption of voice technology in the media and entertainment industry and how businesses and consumers will be using it in the future.
The state of voice in the contact center industry
Learn from contact center professionals about how they are using voice technology within their businesses. Download our report to learn how contact center companies are utilizing voice technology to improve operational efficiencies.
The state of voice in the media and broadcast industry
Learn from media professionals about the state of voice in the media industry. Download this report to learn how media and broadcasting companies are utilizing voice technology to impact business objectives and create competitive advantages.
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Whitepapers and eBooks
The Speechmatics approach to Global English
Read about how we have developed a single English language model, Global English, to support all English accents for use in speech-to-text.
The Speechmatics approach to Global Spanish
Read about Global Spanish, a single Spanish language pack supporting all major Spanish accents and dialects for use in speech-to-text transcription.
AL – The Automatic Linguist
Find out more about our machine learning framework for building and adapting languages models with success.
Understanding Live Automatic Captioning Quality
Learn about the differences between automatic captioning and human captioning, what makes high-quality captioning and what speech recognition features are critical to live captioning.
How to make the most of data surplus
Have you been wondering about what to do with all your data? In this eBook, we explain how to make the most of a data surplus.
How to deploy machine learning in production
In this eBook you will find out how you can help your business deliver machine learning into production so that you and your customers can use it.
How to make the most of machine learning
Want to learn about the key differences between machine learning, artificial intelligence and statistics? Download our eBook to learn how to make the most of machine learning.
How to build a streaming DataLoader with PyTorch
In this eBook we deep dive into the new dataset classes in PyTorch 1.2. Download our eBook to learn how you can use PyTorch to build a streaming DataLoader.
The Power of Voice Data in Contact Centers
In this eBook, we give insights into how to create happy customers, engaged agents and better outcomes using voice technology in your contact center. Download our eBook to learn how to improve your customer experience.
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