What’s inside?

Download this eBook to discover how contact centers are using voice technology to improve customer experiences by unlocking value within voice data to enhance agent experiences. In the eBook, we cover:

  • The value of voice data in the contact center

  • How to unlock the value in voice data using voice technology

  • The link between agent experience and customer experience

  • Why data privacy is a concern for contact centers and how to ensure customer data remains secure

Excerpt from eBook detailing how to create happy customers, engaged agents and better outcomes using voice technology in your contact center

Key stats from the eBook:

44%

of customers prefer to interact over the phone as their primary source of customer service channel

95%

blind spot from calls that aren’t ever reviewed

3%

of customer interactions are analyzed by contact centers

     

White logo of The Queen's Award for Enterprise: Innovation 2019
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