TranscribeMe and Speechmatics have partnered to deliver the highest quality human-verified transcription service on the market

The Challenge

A Fortune500 company approached TranscribeMe with the desire to transcribe thousands of research calls each month quickly and with high accuracy. As a multinational company, these calls included a wide variety of accents and covered a large range of topics, including both simple and technical content. The audio also frequently contained background and ambient noise. The company faced a challenge in that the transcriptions were required to be delivered within 24 hours with near-perfect accuracy, and they had been unable to find a single vendor that could meet these requirements.

TranscribeMe’s Solution

TranscribeMe provides a suite of high accuracy human-generated transcription products. Through a global network of over two million registered workers combined with a process of curating teams of workers for specific use cases, TranscribeMe is able to deliver consistently high accuracy transcription efficiently and at low cost.

In order to meet the company’s requirements, TranscribeMe looked to organize a workflow that paired automatic speech recognition (ASR) software with a team of transcriptionists. After comparing and benchmarking a number of different ASR providers, TranscribeMe found that Speechmatics provided the best quality output across different verticals and accents.

In partnering with Speechmatics, TranscribeMe has been able to create a hybrid workflow that delivers text output consistently above 99% accuracy and is completed within the customers required timeframe. This process has also enabled TranscribeMe to more rapidly scale up the team capabilities and deliver much greater volumes of data while maintaining low costs.

The best ASR with the best in human intelligence

Nathan Pikover, COO at TranscribeMe said:

“TranscribeMe is delivering high-quality transcription for thousands of customers across many different industries. With this hybrid process, we are able to more easily scale our delivery capabilities and meet any volume requirements. We require an ASR partner that provides a flexible, robust, and accurate ASR, and Speechmatics delivers the best out of all the different providers we have tested.”

Alex Fleming, Product Marketing Manager, Speechmatics said:

“Transcription is the core of what we do. We deliver highly accurate, any-context speech recognition, but some customers and markets require consistent, near-perfect transcripts. TranscribeMe is able to take our transcription output and uplift it to meet the needs of their customers at a fraction of the time and cost compared to other providers which truly sets them apart from anyone else in the market.”

“We require an ASR partner that provides a flexible, robust, and accurate ASR, and Speechmatics delivers the best out of all the different providers we have tested.”
Nathan Pikover, COO, TranscribeMe

 


Speak to one of our speech experts about your needs
UK: +44 (0)1223 794 497
US: +1 866 791 8546
Email: hello@speechmatics.com

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