Neuraswitch was founded by a team of call center professionals wanting to redefine the customer experience by creating a unique cloud contact center solution with artificial intelligence built right into the platform. Neuraswitch is the creator of ConnexionsCX, a next-generation customer experience platform that leverages the power of human emotions and behavioral analytics to provide unique customer experiences. Redaction and Insights are among the most popular features.
ConnexionsCX provides real-time and batch insights to improve the conversation between the agent and customer/prospect. So much of the success of the conversation is predicated on the agent’s behavior, which is why Neuraswitch closely monitors them throughout the call.
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