Liquid Voice help organizations capture, analyze, and replay every interaction they have with their customers and to create a single pane of glass onto current and historic recordings whether they be voice, video or text-based. They do this by enabling clients to record every conversation across all their communication platforms. Liquid Voice can then accurately – and in real-time – transcribe voice and video into text and push this along with the recording to those who need it on any device.

Liquid Voice solutions are helping those focused on public safety to respond to incidents more effectively by capturing, analyzing, and sharing the complete picture of events. They are helping financial and capital market firms to reduce risk by managing compliance of trades in real-time, and are helping contact centers to better understand their customers’ behaviors and preferences to deliver an exceptional experience.


The integration with Speechmatics

“Liquid Voice’s expertize in system integration enables us to interpret any media type quickly and easily. Once in our system and transcribed by Speechmatics, we have developed our own Interaction Analytics, Data Optimization and Intelligent Query Language to drill down into each conversation to understand the content, context and sentiment, delivering valuable insights and highlighting trends that would normally be missed. The Liquid Voice reporting engine is now supported by interactive dashboard reporting, a PowerBI Plug-in and the ability to export to other 3rd Party platforms such as Tableau or internally developed business intelligence systems enabling you to report in whatever way suits your business best.

“We want a best of breed engine to transcribe calls in any language with the highest degree of accuracy possible. Speechmatics currently provides this for us. This is an essential baseline to the Interaction Analytics we perform and we rely upon this being continually improved.”


Related partners


Nuix


Nuix creates innovative software that empowers organizations to simply and quickly find the truth from any data in a digital world.


Mjoll


Mjoll offers cloud-based media management and production tools for journalists and video editors.


Max Manus


Max Manus is Scandinavia’s leading speech-to-text vendor.


Verb8tm


Transcription and captioning company, offering do-it-yourself software as well as human editing.

Becoming a partner of Speechmatics comes with a number of benefits:

  • Receive tailored marketing support and get involved in our sales and marketing activities to increase your reach and visibility
  • Benefit from access to documentation, the latest features, and upgrades
  • Gain access to the Speechmatics Beta feature program
  • Access collaborative opportunities with Speechmatics and get advanced strategy and product visibility
  • Develop new business opportunities and drive growth

Become a partner

As a partner, you’ll have strategic access to Speechmatics for better collaboration and to develop a profitable partnership relationship.

Become a partner

     

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