Digitype Australasia is a specialist legal and medico-legal transcription service, also providing corporate event and court transcripts, market research and general transcription. They have been operating since September 2001 and have mostly grown via word of mouth. They operate from a custom-built workflow platform specifically designed to meet clients’ needs, with Speechmatics integrated into that workflow.
Digitype Australasia’s systems are what sets them apart from their competitors. They easily manage their workflow. Each audio is transcribed via speech, then allocated to a typist, and finally, edited by their QA team so that there is a three-tiered approach for every file received. For their event transcripts, they can offer 2-hour turnaround, empowering clients with the content they need to focus on media and other related follow-ons from those events. For their legal, medico-legal and research clients, it is imperative that they get the content right, and with this approach, they have built a reputation for provision of accurate transcripts.
Speechmatics has been integrated into the Digitype Australasia workflow platform, so that on receipt of audio, it is immediately sent to their Speech servers for transcription. Once complete, the data file is injected into their job profiles, for access by typists and editors. Speech has allowed Digitype Australasia to decrease production times, whilst increasing production capability. It has also allowed them to seek quality candidates who might have a slower typing speed, where Speech makes up for it.
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