Speechmatics and Neuraswitch Deliver CRM Solution to Intelligently Understand Conversations

Today, Speechmatics is announcing its partnership with leading customer experience platform provider Neuraswitch. The Salesforce-integrated platform captures calls, transcribes them in real-time using Speechmatics’ technology, and provides emotional analytics for any situation to enhance customer satisfaction. With decades of experience working with call centres, Neuraswitch developed the ConnexionsCX platform after witnessing customers’ changing requirements, and […]

05/03/2019

Generating insights for broadcast video at BVE 2019

Earlier this week, I was at the BVExpo in London looking to show customers in the media broadcast market some proof of concepts that Speechmatics has been working on over the past few months. As well as generating some great feedback from the market, I used the event as an opportunity to meet with current […]

01/03/2019

Automatic Speech Recognition for real-world applications

On Wednesday 23 January, I ran a Webinar discussing Automatic Speech Recognition (ASR) for real-world applications. I really wanted to explain about some of the common misconceptions when using this technology within the industry. Accuracy is an obvious measure for speech recognition and the use of word error rate (WER) is considered to be the […]

29/01/2019

The Return of Hackamatics

Speechmatics hosted its very own Hackathon in a bid to get the team’s creative juices flowing before the holiday season. Hackamatics is a sprint-like event lasting three days whereby teams collaborate intensively over unique projects. Traditionally, a Hackathon focuses on software projects, however, Hackamatics is open to all sorts of wonderful and bizarre endeavours both […]

24/12/2018

Speechmatics win two National Business Awards for Innovation and Growth

Last week I was in London for what was to be first of two National Business Award wins that evening. I attended the SME National Business Awards at Wembley Stadium where we were crowned winners of the High Growth Business of the Year Award. My colleague and VP Products, Ian Firth, was just down the […]

14/12/2018

Speechmatics significantly enhances accuracy of AI speech-to-text

Read the article from Broadcast Now, detailing Speechmatics’ Next Generation of Languages update. The article explains the significant accuracy improvements in speech-to-text transcription which mean that Speechmatics can now use a single language model to recognise all English accents and dialects. Broadcast Now

07/12/2018

Speechmatics updates speech-to-text accuracy

Read the article from TVB Europe, detailing Speechmatics’ Next Generation of Languages update that aims to improve accuracy across many of its core languages for use in speech-to-text transcription. Internal testing showed an increase in accuracy of up to 16 percent for Global English and many of its core languages. TVB Europe

06/12/2018

Speechmatics Next Generation languages 2018

Speechmatics takes Language Accuracy to the Next Level

Machine learning innovation leads to Next Generation languages, with improved accuracy of up to 16% Today, Speechmatics is announcing its Next Generation languages update, marking a significant improvement in accuracy across many of its core languages for use in speech-to-text transcription, providing a reliable, scalable and cost-effective solution for partners and customers. The new development […]

30/11/2018

Speechmatics and Clique bring unique comms to the enterprise

Read the article from Comms Business detailing Speechmatics’ partnership announcement with Clique to offer enterprise clients the ability to communicate and collaborate with anyone in their company through real-time speech recognition. Comms Business

28/11/2018

Speechmatics Enables Clique to Offer Customers 74 Languages for HD Voice Conferencing

Leader in API economy and CPaaS announces new Speechmatics technology integration Speechmatics, a leader in Automatic Speech Recognition (ASR) technology, today announces a partnership with Clique to offer enterprise clients the ability to communicate and collaborate with anyone in their company. With Speechmatics, transcriptions are done in real time, with the capability to understand native […]

27/11/2018