John Birch Strategy & Business Development Manager at Screen Systems

Subtitling, Captioning and Artificial Intelligence

The production of captions and subtitles is a creative activity with a clear relationship to speech and linguistics. The use of automated speech recognition (ASR) systems based upon ‘artificial intelligence’ (AI) has created possibilities for producing captions and subtitles that did not previously exist. There are general aspects that arise from using ASR that will […]

24/09/2019

Robot acting as a digital assistant for businesses

The Role of Digital Assistants in Business Environments

Recently, I read a blog by a former colleague of mine at Citrix, James Bulpin. The blog was titled ‘The future of the workplace virtual assistant‘ and addressed the consumer use of virtual assistants and how this trend is likely to extend into a commercial setting. In fact, the article cites from Gartner that “25 […]

13/08/2019

Scrum Master working on project delivery with team in technology company

What it takes to be a Scrum Master at Speechmatics

Being a Scrum Master at Speechmatics is a challenging and varied role, especially in a fast-paced industry like speech technology. I joined Speechmatics over a year and a half ago and in that time, I’ve been involved in a number of projects, each exposing me to new experiences and opportunities to learn and develop both […]

09/08/2019

Contact centre agent dashboard providing key information to improve customer experience

How Contact Centres can improve Customer Experience using Interaction History

Interactions with contact centres can be massively frustrating, but they shouldn’t have to be. Recently, I had a negative experience with a contact centre which could have easily been avoided. Something as simple as having my call captured and used in an interaction history dashboard could have significantly improved my customer experience and ultimately stopped […]

26/07/2019

John Milliken, CEO of Speechmatics, speaking about company culture and productivity in BT podcast

Reinventing the Workplace Culture to Improve Productivity

Speechmatics’ CEO, John Milliken, was recently involved in a Podcast from BT hosted by Kate Russell, the star of the BBC’s tech show, Click. The podcast addresses the importance of company culture and how it can help to improve employee productivity. In this episode, John discussed: Ways to manage the work-life balance of the always-on […]


Boy watching television and girl using digital tablet in living room at home

Can Peppa Pig really educate future generations?

When you think of subtitles – or captions – what springs to mind? That they are useful when you can’t turn the sound up on your phone in a public space? That they provide accessibility and understanding to videos and tv programmes for the deaf or hard of hearing community. Me too… until recently when […]

17/06/2019

Two laptops back to back on a table used for benchmarking blog

How to accurately benchmark speech technology providers

Speech-to-text accuracy (also discussed as word error rate or WER) and the number of languages supported are often quoted benchmarks when comparing speech-to-text products. But when looking at benchmarking from an operational perspective, there are many other factors that come into play that can make an integration exercise either very simple or much harder than […]

05/06/2019

SEMrush chat headphones laying on a table

Emerging trends for digital marketers to pay attention to

On Wednesday, I was following a debate on Twitter hosted by SEMrush (#semrushchat for those interested), addressing influencer marketing, video content, social media and emerging trends that digital marketers should pay attention to. Reading through some of the discussions, a key theme emerged in the form of voice search. Unsurprisingly, AI also featured as a […]

24/05/2019

John Birch Strategy & Business Development Manager at Screen Systems

Accuracy, ASR and Automated Captioning

Accuracy is often quoted and talked about when discussing automatic speech recognition (ASR) and its application to different market areas. ASR accuracy is often quoted as a percentage, but as a percentage of what? The number of correct words? Does that include omissions, punctuation, spelling and grammar errors? A comparison of ASR systems on the […]

20/05/2019

Man speaking about speech technology at the SpeechTEK conference

Discovering applications of speech technology at SpeechTEK

The conference At the end of April, I went to Washington DC to attend SpeechTEK 2019, the world’s leading speech technology and AI conference. The event was exactly how I’d imagined with tracks covering all aspects of speech technology with leading experts giving keynote talks on delivering and deploying speech technologies in all types of […]

14/05/2019

     

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