image of people in a station used to reflect blog on importance of languages for speech recognition

The importance of languages for speech recognition

Roughly half the world speaks just one language – and very few people are fluent in more than two or three. Yet, Speechmatics’ any-context speech recognition engine can understand more than 30 different languages. From Spanish, Hungarian and Polish to Japanese, Russian and Korean, the list of our speech recognition languages spans the globe. To […]

05/08/2020

Image of document used to reflect blog on how businesses are using voice technology to accelerate compliance investigations by transforming all voice interactions into text for auditing and monitoring.

How to accelerate compliance investigations using voice technology

Why compliance has become a significant and growing challenge There is no denying the financial implications of compliance or regulatory breaches – they cost organizations billions of dollars every year. Businesses are, therefore, motivated to ensure all the rules and policies are adhered to and their actions tracked for good corporate governance and to prove […]


Contact centers are using voice technology for risk and compliance monitoring, in real-time, to avoid mistakes and positively impact customer experiences

How using voice technology for compliance monitoring impacts customer experience

How great customer experience can satisfy both regulators and consumers It’s estimated that US banks spend more than $1 billion a year on compliance. In some cases, it accounts for more than 10% of a bank’s operating costs. In Europe, the average cost of compliance for banks is estimated at 4% of total revenue – […]

29/07/2020

Image of arrow pointing down reflecting reducing compliance fines for financial services companies

Protect your business from compliance-related fines using voice technology

Why your business should care about compliance Since 2008, global financial institutions have been fined more than $36 billion for non-compliance. With more regulations being added every year, banks, financial services and other organizations that deal with personal or sensitive information face increasingly large barriers in the delivery of their products or services. Increased regulation […]

22/07/2020

Image of cambridge with hexagons in use to represent blog on scaling businesses in Cambridge and the decisions entrepreneurs have to make at an early stage of their business journey

Scaling Cambridge

Last month I wrote about the critical decisions that businesses have been making that impact the short and medium-term and beyond into 2021; as the COVID-19 pandemic starts to subside. This month I wanted to take the time to talk about the conscious decisions that entrepreneurs have to make earlier in the journey of their […]

15/07/2020

iconography of folder and time in a hexagon representing how contact centers can capture contact interaction history using voice technology to improve customer experience

Preserve contact interaction history to improve customer experience

10 ways voice technology can improve your contact center customer experience. Introduction Download our Smart Guide to discover 10 ways using voice technology can improve your contact center customer experience.   Good customer experience is in everyone’s interest Contact center agents are under pressure to ensure every customer they speak to has the best customer […]

14/07/2020

Hexagons with icons icons of risk and protection used to reflect blog on 10 advantages of using voice technology for regulatory compliance and how it can help to protect your business and customer.

10 advantages of using voice technology for regulatory compliance

Discover 10 advantages of using voice technology for regulatory compliance and how it can help to protect your business and customers.   Why is regulatory compliance important to contact centers? Organizations throughout the world face new and existing complex regulations and top of their board agenda is governance, risk and compliance (GRC). The importance of […]

08/07/2020

hexagons joined together to represent broadcast of Speechmatics' live sessions, a product demonstration showcasing real-time speech to text

Q&A | Live Sessions: Demo with Damir

In the absence of any physical events, Speechmatics has launched a NEW! Live Sessions series to bring our product to your screens. The first episode of the series was ‘Demo with Damir’ where Senior Sales Engineer, Damir Derd gave a live Speechmatics product experience. In the session, Damir covered: The Speechmatics real-time demo environment A […]

07/07/2020

image with hexagons in used to portray blog on how contact centers can effectively route calls using voice technology

How voice technology enables effective call routing to improve customer experience

10 ways voice technology can improve your contact center customer experience.   Introduction Download our Smart Guide to discover 10 ways using voice technology can improve your contact center customer experience.   Why customer satisfaction is crucial for contact centers Customer satisfaction is crucial for any contact center – no matter how high the call […]

01/07/2020

How to improve contact center agent performance using voice technology

10 ways voice technology can improve your contact center customer experience.   Introduction Download our Smart Guide to discover 10 ways using voice technology can improve your contact center customer experience.   Customer experience is a challenge for contact center agents Offering exceptional experiences is a challenge for contact center agents. Often, contact center agents […]

18/06/2020

     

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