Contact centre agent dashboard providing key information to improve customer experience

How Contact Centres can improve Customer Experience using Interaction History

Interactions with contact centres can be massively frustrating, but they shouldn’t have to be. Recently, I had a negative experience with a contact centre which could have easily been avoided. Something as simple as having my call captured and used in an interaction history dashboard could have significantly improved my customer experience and ultimately stopped […]

26/07/2019

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